Summary
Overview
Work History
Education
Skills
Timeline
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Erin Mullins

Hixson,Tennessee

Summary

Accomplished Assistant Manager at Ruby Tuesdays, I leveraged my expertise in food preparation and exceptional verbal communication to enhance customer satisfaction and drive business growth. By fostering teamwork and implementing effective merchandising strategies, I played a pivotal role in increasing sales and streamlining operations, ensuring a memorable dining experience and operational excellence.

Overview

30
30
years of professional experience

Work History

Head Cook

Food City
03.2022 - 12.2024
  • Placed orders to restock items before supplies ran out.
  • Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

Server

Hair of the Dog
04.2000 - 02.2002
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Bartender

Food Works
06.1999 - 07.2000
  • Placed orders to restock items before supplies ran out.
  • Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

Assistant Manager

Ruby Tuesdays
02.1995 - 06.1999
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Education

Bachelor Of Fine Arts - Art History

UTC
Chattanooga TN
05.1994

Skills

  • Food preparation
  • Meal preparation
  • Food storage
  • Verbal and written communication

Timeline

Head Cook

Food City
03.2022 - 12.2024

Server

Hair of the Dog
04.2000 - 02.2002

Bartender

Food Works
06.1999 - 07.2000

Assistant Manager

Ruby Tuesdays
02.1995 - 06.1999

Bachelor Of Fine Arts - Art History

UTC

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Erin Mullins