Erin Mun
Fullerton,CA
Summary
I am a dedicated professional with over 23 years of experience in a primary care physicians medical clinic and cancer hospital. I have proven expertise in delivering exceptional customer service, managing multiple tasks, and maintaining clear communication and patient safety. I am also a strong team player with a problem-solving skillset. I hope to bring a friendly demeanor and a welcoming presence into my Flight Attendant role to ensure a safe and enjoyable passenger experience.
Overview
17
17
years of professional experience
Work History
Administrative Support Coordinator
USC Norris Cancer Hospital
08.2021 - 06.2024
- Efficiently managed over patient schedules for radiation oncology treatments, ensuring timely and accurate appointments while addressing any scheduling conflicts or changes with professionalism.
- Served as a primary point of contact for over patients, families, and medical staff, providing clear and empathetic communication regarding treatment plans, procedures, and support services.
- Handled a variety of administrative tasks including processing patient records, coordinating between departments, and managing medical documentation with a high level of accuracy.
- Addressed and resolved patient concerns and issues promptly, demonstrating strong problem-solving skills and maintaining a calm demeanor in high-pressure situations.
- Worked closely with healthcare professionals, including doctors, nurses, and technicians, to ensure smooth operation of the radiation oncology department and effective patient care.
- Delivered exceptional service and support to patients and their families, maintaining a high standard of care and professionalism in all interactions.
- Obtained authorizations for radiation treatments from insurance companies in a timely manner.
Patient Support Coordinator/Medical Biller and Coder
Friends Medical Group, Inc.
05.2007 - 08.2021
- Acted as the first point of contact for patients.
- Accurately processed medical billing and coding for insurance claims.
- Delivered high-quality customer service, assisting patients and ensuring a positive patient experience.
- Coordinated between patients, medical staff, and insurance companies.
- Addressed and resolved patient concerns and billing issues promptly.
Education
High School Diploma -
Hyehwa Women's High School
Seoul, South Korea02.1992
Skills
- Customer Service
- Coordination
- Communication
- Patient Interaction
- Teamwork
- Adaptability
Languages
Korean
Native or Bilingual
English
Professional Working
Timeline
Administrative Support Coordinator
USC Norris Cancer Hospital
08.2021 - 06.2024
Patient Support Coordinator/Medical Biller and Coder
Friends Medical Group, Inc.
05.2007 - 08.2021
High School Diploma -
Hyehwa Women's High School
Similar Profiles
Anna SartiAnna Sarti
Executive Assistant to the Chief Operating Officer at USC Norris Cancer HospitalExecutive Assistant to the Chief Operating Officer at USC Norris Cancer Hospital
Czarina Marie S. VillanuevaCzarina Marie S. Villanueva
Registered Nurse at USC Keck HospitalRegistered Nurse at USC Keck Hospital
Patricia MoorePatricia Moore
Environmental Services Lead at Norris Cancer CenterEnvironmental Services Lead at Norris Cancer Center