Morgan McLaughlin
Grand Rapids,MI
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, with proven interpersonal skills. Capable of working independently and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Administrative Support Coordinator
Priority Health
Grand Rapids, MI
05.2021 - Current
- Answered incoming calls and emails in a timely manner while providing customer service assistance.
- Provided administrative support to executive staff members.
- Create authorizations
- Communicated effectively with nursing staff to ensure seamless operations.
- Managed faxes within work queue to maintain workflow efficiency
- Tracked and prepared appeals to support member cases.
- Arranged and facilitated doctor meetings through outgoing calls and Microsoft Outlook, streamlining scheduling processes.
- Trained new employees in software tools and managing tasks efficiently.
- Conducted audits during software upgrades to ensure compliance.
- Collaborated with Livanta (third party company) for Priority Health member services
Patient Service Representative
Corewell Health
Grand Rapids, MI
01.2019 - 05.2021
- Became a team lead in 2020
- Managed front desk operations, ensuring efficient patient check-in and check-out processes.
- Processed insurance claims and updated patient information accurately.
- Coordinated appointments via phone.
- Collaborated with doctors to streamline patient care and communication.
- Scanned and organized faxes to maintain clear documentation.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Sterile Processing Technician
Corewell Health
Grand Rapids, MI
01.2017 - 01.2019
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Inspected sterile package integrity prior to distribution.
- Verified and maintained proper documents and records for sterilization.
- Achieved high levels of accuracy in record-keeping, logging important data related to sterilization cycles and equipment usage.
- Improved quality assurance processes by implementing documentation procedures for all stages of the sterilization process.
Resident Assistant
Porter Hills Village
Grand Rapids, MI
08.2015 - 01.2017
- Transported residents to activities and meals.
- Aided residents with ambulation or walker, cane and wheelchair use.
- Made beds daily and performed light housekeeping duties in resident apartments and common areas.
- Managed administrative tasks, maintenance requests, room change process and incident reports.
- Welcomed new residents and assisted with community adjustment.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Conducted weekly floor meetings to discuss safety protocols, campus resources, and upcoming events.
- Coordinated events such as movie nights, game nights, and other social activities.
Education
High School Diploma -
East Kentwood High School
Kentwood, MI05-2014
Skills
- Communication
- Customer service
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Microsoft 365
- Friendly, positive attitude
- Problem solving
- Confidentiality
Timeline
Administrative Support Coordinator
Priority Health
05.2021 - Current
Patient Service Representative
Corewell Health
01.2019 - 05.2021
Sterile Processing Technician
Corewell Health
01.2017 - 01.2019
Resident Assistant
Porter Hills Village
08.2015 - 01.2017
High School Diploma -
East Kentwood High School
Similar Profiles
Julia FerraraJulia Ferrara
Medicare Quality Operations, Pharmacy Specialist at Priority HealthMedicare Quality Operations, Pharmacy Specialist at Priority Health
Elizabeth DurrElizabeth Durr
Pharmacy Phone Representative at Priority HealthPharmacy Phone Representative at Priority Health
Amrita DassAmrita Dass
Customer Service Specialist at Priority HealthCustomer Service Specialist at Priority Health
Joy BuuriJoy Buuri
Customer Service Associate at Priority HealthCustomer Service Associate at Priority Health
Jessica ParksJessica Parks
Home Help Provider at DHSHome Help Provider at DHS