Deidra Morris
Houston,TX
Summary
Administrative Support Coordinator with four years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
6
6
years of professional experience
Work History
Administrative Support Coordinator
American Tire Distributors
09.2020 - 02.2025
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
Esthetician and Laser Hair Removal Technician
Prime Laser
03.2019 - 08.2020
- Recommended retail products for at-home use.
- Sterilized equipment for patient treatments.
- Advised clients on proper home-care regimens.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Fostered friendly, warm, and exceptional customer experience.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Handled busy schedules and stayed on top of key deadlines.
- Recommended and performed microdermabrasion, peels and laser treatments.
- Discussed procedures and treatment options with clients.
- Educated guests on current promotions, events and services within store or salon.
- Created repeat business by developing long-term relationships with regular customers.
- Sold products and additional services while rendering treatments to cross-promote other areas of practice.
- Maintained treatment rooms and workstations in compliance with OSHA standards to deliver safe and therapeutic experiences.
- Performed consultations for patients before scheduling treatments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Continuing Education - Funeral Sciences
Northeast Texas Community College
Mount Pleasant, TXEsthetician License - Esthetics/Skin Care
Aveda Institute
08.2016
Phlebotomy Certificate -
Lone Star Community College
Conroe, TX01.2011
High School Diploma -
Pennfoster
Scranton, PA05-2009
Skills
- Scheduling appointment
- File organization
- Document management
- Administrative procedures
- Customer service
- Data entry
- Time management
- Attention to detail
- Proficiency in Microsoft office
- Microsoft Excel and PowerPoint
Timeline
Administrative Support Coordinator
American Tire Distributors
09.2020 - 02.2025
Esthetician and Laser Hair Removal Technician
Prime Laser
03.2019 - 08.2020
Continuing Education - Funeral Sciences
Northeast Texas Community College
Esthetician License - Esthetics/Skin Care
Aveda Institute
Phlebotomy Certificate -
Lone Star Community College
High School Diploma -
Pennfoster
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