Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erin Muratovic

Kentwood,MI

Summary

Accomplished General Manager with in-depth experience consistently rising through ranks. Well-versed in equipment maintenance, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and systems for consistent day to day operations.

Overview

7
7
years of professional experience

Work History

General Manager/Site Team Leader

Tommy's Express Car Wash
06.2023 - Current
  • Implemented employee incentive programs to promote top performance.
  • Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
  • Managed budget implementations, employee reviews, training, and schedules.
  • Monitored building systems and directed preventive maintenance.
  • Managed efficient teams of up to 15 employees.
  • Led several major projects and coordinated with Tommy's Support staff to ensure proper procedure and functionality.


Assistant Manager

Tommy's Express Car Wash
04.2022 - 06.2023
  • Organized daily goals to exceed expected growth through marketing and sales pitches for membership attainment
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Helped with planning schedules and delegating assignments to maintain integrity of facility
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Completed regular inventory counts to verify stock levels and forecast future needs
  • Staying up-to-date on emails and system changes

Shift Lead

Tommy's Express Car Wash
04.2021 - 04.2022
  • Coordinated daily tasks among workers efficiently
  • Built customer relations through transactions, phone calls, and emails
  • Maintained cleanliness throughout the facility and surrounding property
  • Helped establish protocol surrounding safety and daily transactions
  • Trained new employees and delegated daily tasks and responsibilities.

Cook/Shift Leader

Chick-fil-A
11.2017 - 04.2021
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Placed orders to restock items before supplies ran out.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Managed opening and closing shift kitchen tasks.

Education

BBA - Business Administration And Management

Grand Rapids Community College
Grand Rapids, MI
06.2025

High School Diploma -

East Kentwood High School
Grand Rapids, MI
06.2020

Skills

  • Managing Operations and Efficiency
  • Equipment Troubleshooting
  • Problem Solving
  • Managing Multiple Priorities
  • Recruiting and Interviewing
  • Project Management
  • Preventive Maintenance
  • Technical Proficiency
  • Performance Tracking and Evaluations
  • Staff Supervision

Languages

Bosnian
Native or Bilingual

Timeline

General Manager/Site Team Leader

Tommy's Express Car Wash
06.2023 - Current

Assistant Manager

Tommy's Express Car Wash
04.2022 - 06.2023

Shift Lead

Tommy's Express Car Wash
04.2021 - 04.2022

Cook/Shift Leader

Chick-fil-A
11.2017 - 04.2021

BBA - Business Administration And Management

Grand Rapids Community College

High School Diploma -

East Kentwood High School

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Erin Muratovic