Erin Netuschil

• Delivered exceptional customer service, enhancing guest satisfaction and fostering repeat business.
• Guided guests through a menu selections, highlighting seasonal ingredients and daily specials.
• Coordinated with kitchen staff to ensure timely and accurate order fulfillment.
• Trained new servers on fine dining protocols and company standards for service excellence.
• Implemented upselling techniques that increased revenue through wine pairings and dessert recommendations.
• Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
• Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
• Enhanced team morale and cooperation through participation in staff meetings and sharing constructive feedback.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Increased sales significantly by upselling higher-end products to customers.

Manage the day-to-day operations of the studio that include:

• Greeting guest warmly upon arrival
• Provide detailed explanations of the menu, including specials, tasting menus and pairing options
• Offer insights into ingredients, preparation methods, and dietary accommodations
• Listen attentively and accurately record guests' preferences and requests
• Offer insights into ingredients, preparation methods, and dietary accommodations
• Present dishes with proper etiquette and knowledge about plating and garnishes
• Serve beverages, including wine, in accordance with fine dining standards (e.g., correct glassware, proper pouring techniques)
• Demonstrate a solid understanding of wine and beverage pairings
• Open, pour, and serve wines professionally, often following sommelier standards
• Ensuring exceptional service and anticipate guest needs, such as refilling glasses or replacing utensils, without being intrusive
• Handle any complaints or requests with grace and efficiency while maintaining a calm demeanor in a high-pressure environment
• Work closely with kitchen staff, and other servers to ensure smooth service and coordinate timing for the delivery of courses

Manage the day-to-day operations of the studio that include:

• Hiring - assist with the posting of the position, reviewing candidates, conducting interviews and offering the position
• Training - teach and mentor the new Lash Consultants on sales, learning the system tools, customer service and marketing
• Approve work schedules and requested time off from Lash Consultants and Stylists
• Customer Service - Manage appointments for a positive experience during the Scheduling, Checking-In and Checking-Out process
• Customer Soft Skills - Getting to know the clients to confirm they are satisfied with their service while they are at the studio and also via follow-up calls
• Also, promoting a review of their experience at the studio
• Marketing - Post on social media about daily promotions or appointment openings or upcoming specials
• Expertise over the system tools that run the company
• This includes the Mindbody for appointment, payment and financial reports
• Additionally, Salon Clouds for text reminders and misc communication

• Manage the day-to-day operations of the restaurant that include:
• Hostess - Greeter and sitting guests and taking reservations to manage the seating arrangement and coordinated servers table sections
• Food Runner/Busser/Server Assistant - Manage the food window so orders are accurately placed and delivered while helping the kitchen and servers
• Then clear tables so they are clean and comfortable for the next guest
• Server/Banquet-Server - Multi-tasking to care for multiple tables, put in orders and correctly deliver and process payments
• Having in-depth knowledge of the menu, to understand food, drink and dessert pairings and allergy restrictions
• These positions helped me improve my time management, customer service and communication skills