Summary
Overview
Work History
Education
Skills
Timeline
Server

ERIN NICHOLS

Latham,United States

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Tj Maxx Dept Store
Latham, NY
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.

Server

Carraba's
Latham, NY
10.2021 - Current
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Completed table resets by wiping down surfaces and refilling condiments.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Provided excellent customer service to curbside customers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Dog Daycare Attendant

BOW WOW
Albany, NY
07.2021 - 10.2022
  • Exercised animals regularly with walks and rigorous play activities.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Communicated professionally with pet owners via phone, email and text.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.

Education

Cosmetology

Paul Mitchell School of Cosmetology
Schenectady, NY
02.2020

High School Diploma -

Shaker High School
Latham, NY
06.2018

Skills

  • Upbeat and Positive Personality
  • Upselling Products and Services
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Verbal and Written Communication
  • Courteous with Strong Service Mindset
  • Food and Beverage Service
  • Point of Sale Systems

Timeline

Server

Carraba's
10.2021 - Current

Dog Daycare Attendant

BOW WOW
07.2021 - 10.2022

Customer Service Representative

Tj Maxx Dept Store

Cosmetology

Paul Mitchell School of Cosmetology

High School Diploma -

Shaker High School

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