Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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ERIN NICOLE O'BRIEN

ERIN NICOLE O'BRIEN

Ocoee

Summary

Results-driven Community Director with a solid background serving owners and residents. Experience and a proven track record of enhancing resident satisfaction and retention while effectively managing maintenance, expenses, and marketing strategies. Demonstrated success in property renovations and continual improvement initiatives that attract prospective residents. Strong organizational skills and attention to detail ensuring safe and efficient operations in dynamic environments.

Overview

18
18
years of professional experience

Work History

Community Director

Blue Roc Premier LLC
10.2017 - Current
  • Oversaw daily needs of properties ranging from 194- 360 units.
  • Managed a staff of up to 9 including maintenance and leasing teams.
  • Assisted in training of new and current employees and created training materials.
  • Produced beautiful make ready product by inspecting, scheduling, and budgeting turns and creating relationships with vendors.
  • Maintained financial targets by collecting fees consistently and budgeting effectively. Optimized community income and properly managed operations expenses, consistently achieving budgeted NOI.
  • Achieved Most Improved Property of the Year- 2024 & successfully brought occupancy from 86% to 93%, significantly improved delinquency, brought work orders from 344 to zero maintaining less than 10, and completed several large scale exterior repairs projects at 360 unit property.
  • Organized and budgeted rehab expenses and capital improvements.
  • Engaged community members by organizing unique monthly events.
  • Maintained impeccable records tracking property business activities, including rent, leasing contracts, and administrative paperwork.
  • Met occupancy goals with strategic marketing plans, open house events, and staff incentives.
  • Negotiated property contracts on behalf of owners.
  • Prioritized curb appeal and resident satisfaction including beautifying amenities and organizing exterior building beautification program.
  • Promoted community via social media, traditional advertising strategies, and direct communication with current and prospective residents.

Assistant Community Director

Blue Roc Premier LLC
10.2016 - 11.2017
  • Zero Delinquency- Dec 2016
  • Zero Delinquency- Nov 2016

Leasing Professional

Blue Roc Premier LLC
09.2014 - 10.2016
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Checked rental eligibility by following company's verification process.
  • Maintained accurate records of correspondence with and from tenants.

Leasing Professional

Mohrlee Property Management
05.2007 - 09.2014
  • Conducted property tours, highlighting amenities and community features to potential tenants.
  • Assisted clients with applications, ensuring compliance with company policies and procedures.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Education

Associates in Science - Medical Office Administration

Valencia College
06.2013

High School Diploma -

Dr Phillips High School
06.2008

Skills

  • Performance improvement
  • Budget management and financial reporting
  • Tenant relations
  • Training and development
  • Attention to detail
  • Staff oversight
  • Maintenance coordination
  • Community engagement
  • Financial oversight
  • Fair housing compliance
  • Computer proficiency
  • Expertise with Entrata, AMSI, and OneSite
  • Experience with AI Revenue Management
  • Microsoft Word, PowerPoint, Excel proficiency

Accomplishments

  • Achieved Maintenance Team of The Year-2020
  • Customer Service Award- Dec 2019
  • Lowest Turn Over- March 2020
  • Above and Beyond Performance- March 2020
  • Lowest Turnover- September 2020
  • Achieved Maintenance Team of the Year Award- 2017
  • Achieved Most Improved Property of the Year Award-2018
  • Customer Service Award- Jan 2019
  • Customer Service Award- Nov 2018
  • Customer Service Award- June 2018
  • Above and Beyond Award- May 2017
  • Zero Delinquency- March 2017
  • Zero Delinquency- Dec 2016
  • Zero Delinquency- Nov 2016

References

References available upon request.

Timeline

Community Director

Blue Roc Premier LLC
10.2017 - Current

Assistant Community Director

Blue Roc Premier LLC
10.2016 - 11.2017

Leasing Professional

Blue Roc Premier LLC
09.2014 - 10.2016

Leasing Professional

Mohrlee Property Management
05.2007 - 09.2014

Associates in Science - Medical Office Administration

Valencia College

High School Diploma -

Dr Phillips High School

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