Erin Nowakowski
Parrish,FL
Summary
Accomplished Operations Supervisor with a proven track record at Wright National Flood Insurance Company, enhancing team productivity and reducing turnover by fostering a positive work environment. Skilled in operations management and staff supervision, I excel in performance monitoring and task delegation, significantly improving service delivery and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Wright National Flood Insurance Company
05.2017 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
Team Lead
Wright National Flood Insurance Company
05.2015 - 05.2016
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Underwriter
Wright National Flood Insurance Company
03.2015 - 05.2015
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
Personal Lines Insurance Agent
Watson Bay Area Insurance
10.2007 - 03.2015
- Developed trusting client relationships by creating Personal Lines insurance programs customized to fit specific needs and offering comprehensive explanations of key features and advantages.
- Maintained detailed records of all client interactions, ensuring timely follow-ups and proper documentation for future reference.
- Boosted company revenue by cross-selling additional insurance products and services to existing clients.
- Resolved client issues efficiently, maintaining a high level of professionalism and empathy throughout the process.
- Collaborated with underwriting team to ensure accurate risk assessments, optimizing pricing structures for client affordability.
- Evaluated client risk profiles by conducting thorough needs assessments, identifying potential exposures, and recommending appropriate insurance solutions.
- Increased customer satisfaction by providing personalized insurance solutions tailored to individual needs.
Education
Pickerington High School Central
Pickerington, OHSkills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Training
Certification
220 Agent Licensed
Certified Flood Plain Manager
Timeline
Operations Supervisor
Wright National Flood Insurance Company
05.2017 - Current
Team Lead
Wright National Flood Insurance Company
05.2015 - 05.2016
Underwriter
Wright National Flood Insurance Company
03.2015 - 05.2015
Personal Lines Insurance Agent
Watson Bay Area Insurance
10.2007 - 03.2015
Pickerington High School Central
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