Erin O'Brien
Winter Garden,FL
Summary
Dynamic professional with a proven track record at Disney and the U.S. Army, excelling in roles requiring vigilant surveillance and exceptional linguistic skills. Expert in behavioral cues and spotting safety concerns, significantly enhancing security and team cohesion. Demonstrated ability to reduce incidents and improve emergency response, showcasing reliability and a commitment to public safety.
Overview
25
25
years of professional experience
Work History
Security Host
Disney
Tickets And Transportation Center, Orlando, FL
07.2024 - Current
- Managed access control for authorized personnel, ensuring a safe work environment for all staff members.
- Supported corporate events as a professional Security Host, promoting a positive image for the company while prioritizing guest safety.
- Ensured timely responses to emergency situations by coordinating with first responders and initiating appropriate safety measures.
- Enhanced facility security by conducting regular patrols and monitoring surveillance cameras.
- Provided exceptional customer service to guests while maintaining strict adherence to security protocols.
- Elevated overall guest satisfaction by promptly addressing concerns reported regarding security or attendee behavior while on site at events.
- Collaborated with law enforcement agencies during investigations, providing valuable information and assistance.
- Reduced incidents of theft and vandalism through diligent surveillance and prompt response to potential threats.
- Mitigated potential conflicts through adept use of diplomacy skills, fostering an atmosphere of respect and cooperation among guests at events.
Korean Linguist
U.S. Army Active Duty
Monterey, CA
12.1999 - 06.2003
- Organized extracurricular events such as cultural festivals or field trips to enrich the overall educational experience.
- Promoted language fluency with immersive activities that simulated real-world situations.
- Translated complex texts for clients, ensuring accurate representation of source material in target languages.
- Increased cultural awareness among students by integrating cultural elements into language lessons.
- Handled electronic equipment designed to intercept foreign transmissions or broadcasts.
- Trained and managed team of 300-400 personnel in proper basic report writing, data collection and presentations.
- Carefully noted eye contact, stress responses and other features while speaking to individuals to assess potential threats.
- Performed document exploitation by scanning, researching and analyzing foreign documents for key information.
- Enabled cross-cultural understanding among peers by organizing workshops on customs, traditions, and etiquette.
- Interpreted conversations, interviews, conferences and interviews using methods to preserve original intent.
- Researched foreign and domestic websites.
- Mentored new staff on processes and procedures pertinent to tasks at hand to enhance project and program success.
Education
Certification in Korean Language And Culture - Korean
Defense Language Institue
Monterey, CA06-2002
Skills
- CCTV monitoring
- Public safety awareness
- Visitor screening
- Incident reporting
- Threat assessment
- Access control management
- Emergency response coordination
- Vigilant surveillance
- Patrol procedures
- Crime prevention techniques
- Punctuality
- Reliability
Timeline
Security Host
Disney
07.2024 - Current
Korean Linguist
U.S. Army Active Duty
12.1999 - 06.2003
Certification in Korean Language And Culture - Korean
Defense Language Institue