Erin O'Connor
Orland Park,IL
Summary
Experienced with patient care and clinical procedures in fast-paced healthcare setting. Utilizes clinical and administrative skills to enhance efficiency and patient satisfaction. Knowledge of effective patient communication and meticulous record-keeping.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Silver Cross Hospital
03.2023 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
Certified Nursing Assistant
Oaknoll Retirement Residence
01.2024 - 12.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Volunteer
University of Iowa Sports Medicine Clinic
08.2023 - 12.2023
- Maintained clean, neat, and operational facilities to serve patient and provider needs.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Intramural Sports Official
University of Iowa Recreation Services
10.2022 - 04.2023
- Mentored new officials in proper techniques for refereeing games, interpreting rules, and managing conflicts on the court.
- Managed conflict resolution between players or teams effectively while maintaining neutrality in decision-making processes.
- Improved player experience by enforcing game rules and maintaining a fair playing environment.
- Maintained accurate game records for league standings, player statistics, and game results.
- Helped maintain an inclusive playing environment by understanding diverse cultural backgrounds of participants.
- Promoted good sportsmanship among players through consistent enforcement of conduct policies.
Volunteer
Silver Cross Hospital
04.2021 - 04.2022
- Transported patients and helped with discharge procedures.
- Reported patient requests, concerns, and other observations to staff.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Provided administrative support by filing documents, coordinating charts and answering phones.
- Maintained clean and safe environments for patients, families, and staff by adhering to infection control protocols.
Cashier
Jamba Juice
06.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Arts - Health Studies
University of Iowa
Iowa City, IA12-2025
High School Diploma -
Carl Sandburg High School
Orland Park, IL05-2022
Skills
- Direct patient care
- Team collaboration
- Multitasking and organization
- Vital sign monitoring
Certification
- Basic Life Support (BLS) - American Heart Association.
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- First Aid Certification - American Red Cross
Timeline
Certified Nursing Assistant
Oaknoll Retirement Residence
01.2024 - 12.2024
Volunteer
University of Iowa Sports Medicine Clinic
08.2023 - 12.2023
Certified Medical Assistant
Silver Cross Hospital
03.2023 - Current
Intramural Sports Official
University of Iowa Recreation Services
10.2022 - 04.2023
Volunteer
Silver Cross Hospital
04.2021 - 04.2022
Cashier
Jamba Juice
06.2020 - 02.2021
Bachelor of Arts - Health Studies
University of Iowa
High School Diploma -
Carl Sandburg High School
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