Erin Paddy
West Salem,WI
Summary
Dedicated professional with experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.
Overview
6
6
years of professional experience
Work History
Veterinary Technician
La Crescent Animal Care
12.2022 - Current
- Greet pet owners and go over available services, outlined costs, and determine special needs of animals under care.
- Educate clients on nutrition, preventive health and other animal care.
- Answer owner animal health questions and advise on best care practices.
- Interact with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
Team Member
Target
10.2022 - 12.2022
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted customers in selecting merchandise best suited to needs.
Second Assistant Manager
Courtesy Corporation
08.2017 - 10.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Applied Science - Veterinary Technology
Penn Foster Career School
Scranton, PA12.2024
Skills
- Client Education
- Vaccinations
- Medication Dispensing
- Dietary Recommendations
- Customer Service
- Complaint Resolution
- Problem-Solving
- Employee Scheduling
- Team Motivation
Timeline
Veterinary Technician
La Crescent Animal Care
12.2022 - Current
Team Member
Target
10.2022 - 12.2022
Second Assistant Manager
Courtesy Corporation
08.2017 - 10.2022
Associate of Applied Science - Veterinary Technology
Penn Foster Career School
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