Erin Parker
Marathon,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated business professional bringing 12 years of entrepreneurial experience. Dedicated and personable with extensive experience in customer service and sales operations.
Overview
25
25
years of professional experience
Work History
Business Owner
Emerald Coast Real Estate Photography
05.2011 - Current
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Sales Associate & Photographer
Aerial Innovations, INC.
05.2009 - 05.2011
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Maintained long-term relationships with high net-worth clients.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
- Captured stunning images for variety of projects.
- Digitally edited photos to enhance appearance.
- Photographed high-quality images for various print and digital projects.
- Planned and prepared for aerial and architectural shoots.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
Undercover Narcotics Investigator
A.S.E.T. Corp
06.2001 - 11.2003
- Coordinated responses with local drug task forces and state and federal agents to take down large numbers of individuals at once.
- Operated undercover to gain intelligence on drug movements and related players.
- Documented findings and prepared detailed reports.
- Carefully documented statements, observations, and evidentiary materials.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collaborated with federal agencies on investigations.
- Organized and executed undercover surveillance operations.
- Collected and preserved physical evidence, photographs and laboratory submissions.
- Documented drug transactions to gather evidence and complete undercover investigations.
Certified 911 Public Safety Telecommunicator
Asheville Police Department
12.2001 - 05.2002
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Followed established protocols for professional handling of emergency situations.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Directed responders using assigned mapping systems for timely emergency attendance.
Certified 911 Public Safety Telecommunicator
Boone Police Department
04.1999 - 12.2001
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Assisted callers in emergency situations with appropriate information and support.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Education
Bachelor of Science - Criminology & English
Florida State University
Tallahassee, FL08.1996
Skills
- Staff Management
- New Business Development
- Sales Strategies
- Negotiation and Persuasion
- Public Speaking
- Issue Resolution
- Sales Planning
- Vendor Relationship Management
- Professional Networking
- Client Rapport-Building
- Staff Development
Timeline
Business Owner
Emerald Coast Real Estate Photography
05.2011 - Current
Sales Associate & Photographer
Aerial Innovations, INC.
05.2009 - 05.2011
Certified 911 Public Safety Telecommunicator
Asheville Police Department
12.2001 - 05.2002
Undercover Narcotics Investigator
A.S.E.T. Corp
06.2001 - 11.2003
Certified 911 Public Safety Telecommunicator
Boone Police Department
04.1999 - 12.2001
Bachelor of Science - Criminology & English
Florida State University
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