ERIN PARKER
.
Seattle,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Willingness to take on added responsibilities to meet team goals. Solid team player with outgoing, positive demeanor and proven skills in developing relationships and cultivating partnerships.
Overview
5
5
years of professional experience
Work History
FOH Team Member
Hot Cakes Molten Chocolate Cakery
Seattle, WA
10.2024 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
- Cross-trained to support multiple positions during one shift such as: register, barista, bar, food line & dishes.
- Maintain cleanliness and organization throughout the restaurant, including dining areas, kitchen, bathrooms, and common spaces.
- Work collaboratively with team members to ensure smooth operations during peak service hours.
- Provide general support where needed, assisting with various tasks such as restocking supplies, organizing inventory, and prepping areas for service.
Learning Coordinator
Woodland Park Zoo
Seattle, WA
06.2022 - 10.2024
- Created curricula, researched topics, gathered data from developed surveys and conceptualized course format in the piloting of an early childhood program, Little Zoo Waddlers
- Facilitated public facing programs that catered to a wide audience of zoo guests, including Look Listen Feel Storytime, Climate Change initiatives, and various empathy driven events and activities
- Works with teams from various departments around Woodland Park Zoo to create and deliver relevant and meaningful programming to visitors
- Coordinated long and short-term projects as well as guest facing programs
- Cultivated interpersonal skills by building positive relationships with others while working with the Seattle Children's Hospital for their Journey Program
- An important component of my role as a program development learning coordinator to manage and report on budgets for each initiative
Kindergarten Teacher
Madison Traditional Academy
08.2019 - 05.2022
- Managed multiple calendars and schedules to ensure the goals and needs are met within the school community
- Observed and implemented multiple means of learning through education practicum, student teaching and substitute teaching
- Built positive relationships with students and families for safe, trusted learning support
- Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences
- Delivered lesson plans, implemented school curriculum, and used data to create, monitor, and establish personalized learning plan for each student
- Collaborated with other faculty and staff to promote rigorous learning opportunities, general well-being of school and collective interest of staff and student body
- Identified characteristics, needs, abilities, and problems of each child through personal interaction and progress reports to optimize approaches
Hostess
The Gladly
03.2021 - 07.2021
- Greeted customers warmly upon arrival and provided friendly and inviting presence throughout dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Answered customer questions about hours, seating, and menu information
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Education
Bachelor of Science - Early Childhood Education
Grand Canyon University
Phoenix, AZSkills
- Team Collaboration
- Organizational Performance
- Excellent communication skills
- Managing Multiple Tasks
- Attention to detail
- Fostering meaningful relationships
- Experience with implementing DEAI elements
- Customer service
- Problem-solving
- Adaptability and flexibility
Timeline
FOH Team Member
Hot Cakes Molten Chocolate Cakery
10.2024 - Current
Learning Coordinator
Woodland Park Zoo
06.2022 - 10.2024
Hostess
The Gladly
03.2021 - 07.2021
Kindergarten Teacher
Madison Traditional Academy
08.2019 - 05.2022
Bachelor of Science - Early Childhood Education
Grand Canyon University
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