Erin Parker

"Experience and responsibilities mirrors Chiropractic Health Group."

• Individually managed all daily office operations for a busy successful chiropractic practice.
• Processed patient billing and insurance claims efficiently for services rendered.
• Monitored invoices, co-payments, and insurance payments for accuracy in accounts receivable and payable, applying full payments to credit patient accounts to maintain financial integrity.
• Resolved complex billing issues by applying knowledge and completing in-depth research.
• Negotiated with insurance adjusters to expedite claim processing and improve turnaround time.
• Managed large caseload of personal injury claims, including car accidents, worker's compensation, and slip and fall cases from initial intake to resolution, ensuring timely processing and client satisfaction.
• Reviewed and interpreted financial documents, such as Explanation of Benefits statements, received from insurers for accuracy and completeness.
• Cooperated with Medicare, Medicaid, and private insurance providers to resolve billing issues.
• Maintained accurate patient data, enhancing the quality of care and ensuring seamless patient interactions.
• Developed and implemented office policies and procedures, ensuring compliance with HIPAA and OSHA regulations.
• Managed patient scheduling and appointment reminders efficiently.
• Scheduled appointments through phone and in-person consultations.
• Updated daily schedule logbook to reflect appointments and ensure proper patient flow.
• Organized patient charts before each day's clinic sessions began.
• Organized patient files and updated patient information in practice management software.
• Managed incoming calls to ensure appropriate routing to physicians. and directed them to appropriate physicians, if needed.
• Handled patient inquiries and provided excellent customer service support.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Provided all administrative support to physicians, including typing letters, filing documents, scanning, faxing and copying documents when necessary.
• Assisted clients in understanding their rights and the claims process clearly.
• Collaborated with IT department to troubleshoot and resolve billing system issues promptly.
• Maintained filing system for records, correspondence and other documents.
• Maintained smooth flow of examinations to keep appointments on schedule.
• Increased patient growth by providing exceptional service and maintaining positive and a positive and energetic attitude.
• Maintained detailed documentation of all personal injury, worker's compensation and slip and fall claims to provide and to ensure continuity of care between appointments.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Conducted insurance verification and pre-authorization, coded medical procedures and managed patient charts.
• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
• Assisted back-office patient processes to reduce office wait times.
• Ordered medical supplies, maintained clean examination rooms, and tracked inventory logs.
• Conducted insurance verification and pre-authorization, coded medical procedures and managed patient charts.
• Collaborated with IT department to troubleshoot and resolve billing system issues promptly.
• Supported billing processes by verifying insurance information and patient demographics.
• Ensured accuracy of all documents related to patient visits including consent forms, discharge instructions and follow-up appointments.
• Assisted back-office patient processes to reduce office wait times.