Erin Peak
Milton,WV
Summary
Dynamic IT Assistant with proven expertise at CCAA in enhancing system functionality and user experience. Skilled in incident management and user training, I effectively resolved technical issues and optimized IT asset management. Recognized for fostering a collaborative environment and maintaining high security standards, ensuring seamless operations across departments.
Overview
8
8
years of professional experience
Work History
IT Assistant
CCAA
Saint Albans, WV
08.2025 - Current
- Assisted in system upgrades, contributing to improved functionality and user experience.
- Managed user accounts and permissions, maintaining security protocols for sensitive information.
- Provided technical support for hardware and software issues, ensuring seamless operations across departments.
- Collaborated with team members to troubleshoot network connectivity problems, enhancing overall efficiency.
- Documented IT procedures and guidelines, promoting consistency in operational practices among staff.
- Conducted routine maintenance checks on systems, identifying potential issues before they escalated.
- Trained new employees on IT tools and resources, fostering a knowledgeable workforce.
- Supported inventory management of IT assets, ensuring availability of essential equipment and supplies.
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
Cashier
Sheetz
Milton, WV
02.2023 - 06.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing excellent service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure efficient operations.
- Trained new cashiers on procedures and best practices for customer service excellence.
- Resolved customer complaints promptly, maintaining a positive store environment.
- Collaborated with team members to manage high-volume sales periods effectively.
- Handled cash and credit transactions, ensuring compliance with company policies.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Walmart
Hurricane, WV
06.2018 - 12.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing excellent service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure efficient operations.
- Handled cash and credit transactions, ensuring compliance with company policies.
- Collaborated with team members to manage high-volume sales periods effectively.
- Resolved customer complaints promptly, maintaining a positive store environment.
- Trained new cashiers on procedures and best practices for customer service excellence.
- Monitored inventory levels at checkout, assisting in stock replenishment as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
HS Diploma -
Penn Foster Career School
Scranton, PASkills
- HelpDesk support
- Information security
- Incident management
- Software installation
- Remote support
- IT asset management
- IT procurement
- IT documentation
- Application support
- System configuration
- Data management
- User training
- Cybersecurity practices
- Network administration
- Issue resolution
- IT resource management
- Network monitoring
Timeline
IT Assistant
CCAA
08.2025 - Current
Cashier
Sheetz
02.2023 - 06.2025
Cashier
Walmart
06.2018 - 12.2022
HS Diploma -
Penn Foster Career School