Erin Perrazzelli
Creative Professional And Manager With An Emphasis On Start-up Environments
Gardiner
Summary
Creative professional who excels in fast paced startup environments that provide an opportunity to work with creatives. Experienced manager with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Owner
Everyone is a Yogi
01.2016 - 01.2019
- Created and implemented a yoga studio serving over 100 clients of all ages and fitness levels
- Incorporated as LLC, developed classes and workshops
- Hired by Greenfield Fitness as head yoga teacher
- Hired by Newcastle nursing home to teach chair yoga to inpatient seniors
- Hired by Knightstown Cranial sacral as resident yoga teacher
- Maintained relationships with clients of all levels and abilities providing ongoing therapy and support
Manager of the Etsy Trust and Safety Team
Etsy HQ
01.2009 - 01.2012
- Grew, lead, managed and trained a team of 13 people who were responsible for: enforcing Etsy site policy, protecting the Etsy community from fraud, and mediating complex member disputes including non-delivery reports and feedback cases
- Helped to develop Etsy’s site policies by collaborating with industry experts and evaluating the Etsy community’s unique needs. Attended regular Policy Team meetings
- Designed and implemented an innovative non-delivery reporting tool for members to use to resolve incomplete transactions. Worked closely with software engineers to launch the successful Non-delivery System
- Traveled to Berlin to establish relationships between the Customer Support teams of Etsy HQ and our satellite offices abroad
- Www.etsy.com
Customer Support Representative and Etsy Startup “Jack of All Trades”
Etsy HQ
01.2006 - 01.2009
- Responded to 100+ customer queries per day using Oracle RightNow CRM software
- Traveled to interview and collect feedback from many of Etsy’s very first sellers
- Moderated Etsy’s forums
- Created content for Etsy’s blog
- Participated in professional branding workshops for Etsy
- Attended the fledgling startup’s meetings and late night brainstorming sessions when we were a company of no more than 6 people
- Www.etsy.com
Manager of Membership Volunteers
Metropolitan Museum of Art
01.2003 - 01.2005
- Managed 16 volunteers for the museum’s Membership Department
- Trained, scheduled and oversaw the volunteers at the museum’s busy membership desk
- Attended meetings with the membership head to discuss how to best run the department
- Sold $10,000+ in memberships per year
- Www.metmuseum.org
Education
Masters of Fine Arts - Painting
New York Studio School
New York, New York01.2006
Bachelor of Fine Arts - undefined
Indiana University
Bloomington, Indiana01.2002
Bachelor of Arts - Art History
Indiana University
Bloomington, Indiana01.2002
undefined
Scuola Internazionale di Grafica
Venice, Italy01.2002
Master of Arts - Painting
The New York Studio School
New York, NY06.2006
Skills
Collaborative team management
Operations management
Strategic planning
Strategic decision-making
Certification
200 hour RYS teaching certificate, World Peace Yoga School, Rishikesh India 2015
Timeline
Business Owner
Everyone is a Yogi
01.2016 - 01.2019
Manager of the Etsy Trust and Safety Team
Etsy HQ
01.2009 - 01.2012
Customer Support Representative and Etsy Startup “Jack of All Trades”
Etsy HQ
01.2006 - 01.2009
Manager of Membership Volunteers
Metropolitan Museum of Art
01.2003 - 01.2005
Bachelor of Fine Arts - undefined
Indiana University
Bachelor of Arts - Art History
Indiana University
undefined
Scuola Internazionale di Grafica
Masters of Fine Arts - Painting
New York Studio School
Master of Arts - Painting
The New York Studio School