Summary
Overview
Work History
Education
Skills
Timeline
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Erin Petersen

Apollo Beach,FL

Summary

Franchise Business Consultant with 9 years of experience coaching and guiding Subway franchises to increase sales and profitability. Known for excellent presentations that motivate and educate team members on new brand launches and operations. Act as a Brand Ambassador to ensure franchises are maintaining brand standards. Extremely talented in interior design, management and hospitality.

Overview

28
28
years of professional experience

Work History

District Manager

Subway
11.2022 - Current
  • Supervised various locations, enforcing high-quality standards of operation.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.

Franchise Business Consultant

Subway Corporate
10.2013 - Current
  • Oversee a territory of36 Subway restaurants in West Central, FL and previously oversaw a territory of50 restaurants in Southwest, FL
  • Work with franchisees and their teams to increase profitability
  • Create newsletters for the franchisees to communicate goals and recognize top performing restaurants in various categories
  • Assist franchisees with local shop marketing to drive traffic to their restaurants
  • Create resolutions for guest services via Medallia to ensure satisfaction and repeat customers
  • Perform role playing exercises with Sandwich Artists to enhance the guest experience
  • Create PowerPoints and give public presentations on Subway brand standards
  • Oversee installation of promotional advertisement window campaigns
  • Coach franchisees to change their way of thinking and break out of old habits to evolve with the brand and stay competitive with other QSRs
  • Review inventory and cash control sheets to have a better grasp on P&L
  • Team player that is not afraid to get behind the line during peak periods and make an amazing Subway sandwich

Front Desk Agent

Naples Bay Resort
08.2012 - 09.2013
  • Assisted in resolving issues to ensure guests had a5 diamond resort experience
  • Checked guests in and out, booked reservations and handled incoming calls

Showroom Manager

Style Inc.
06.1997 - 02.2009
  • Managed, staged and ordered inventory for a10,000 square foot showroom
  • Worked as a freelance interior designer to accessorize private homes

Education

theater set design

Florida State University
Tallahassee, FL
08.1997

Skills

  • Public Speaking
  • Medallia
  • Coach
  • PowerPoint
  • Microsoft Word
  • Active Listener
  • Problem Solver

Timeline

District Manager

Subway
11.2022 - Current

Franchise Business Consultant

Subway Corporate
10.2013 - Current

Front Desk Agent

Naples Bay Resort
08.2012 - 09.2013

Showroom Manager

Style Inc.
06.1997 - 02.2009

theater set design

Florida State University

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Erin Petersen