Erin Pfefferkorn
Auburn,IN
Summary
Accomplished Clinic Manager with a proven track record at The Eye Center of Fort Wayne, enhancing operational efficiency and patient care quality. Skilled in Administrative Leadership and fostering high-performing teams. Achieved significant improvements in patient satisfaction and streamlined processes, demonstrating exceptional critical thinking and employee training capabilities. Outgoing Clinic Manager with over 10 years of experience working with medical personnel. Exceptional skill in clinic management, creates productive workflows and inspires quality patient care. Emphasizes building relationships and strong recruitment methods.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinic Manager
The Eye Center of Fort Wayne
06.2023 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Enhanced team performance by providing regular training and professional development opportunities.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Improved patient satisfaction through effective communication and compassionate care.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Ophthalmologist Assistant
Vision Care Ophthamology
04.2018 - 06.2023
- Enhanced patient care by assisting ophthalmologists in performing diagnostic tests and procedures.
- Demonstrated strong attention to detail when recording patient histories, resulting in comprehensive documentation for ophthalmologist review.
- Streamlined clinic operations with effective inventory management and timely ordering of supplies.
- Contributed to the success of the practice by providing exceptional customer service to patients both in-person and over the phone.
- Ensured accuracy in diagnostic testing by carefully calibrating equipment and adhering to strict protocols.
- Educated patients on eye care routines, leading to increased compliance with prescribed treatment plans.
- Reduced wait times for patients by efficiently preparing exam rooms between appointments, ensuring all necessary equipment was ready for use.
- Participated in team meetings aimed at improving clinic performance, offering valuable input based on hands-on experience as an Ophthalmologist Assistant.
Clinical Assistant
PrimeSource Healthcare Systems
01.2010 - 04.2018
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
- Followed comprehensive clinical protocols to safeguard patient safety.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Prepared examination rooms and sterilization of equipment following hospital guidelines.
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
Education
High School Diploma -
Dekalb High School
Auburn, INIvy Tech
Fort Wayne, INSkills
- Administrative Leadership
- HIPAA Compliance
- Employee Training
- Clinical management
- Operations Management
- Employee Recruitment
- Scheduling appointments
- Patient Flow
- Vendor Relations
- Technical Troubleshooting
- Decision-Making
- Critical Thinking
- Employee Supervision
- Staff Management
- Training and mentoring
- Employee Work Scheduling
- Clinical Staff Management
- Patient Relations
- Human Resources Management
Certification
- Certified Ophthamology Assistant
Timeline
Clinic Manager
The Eye Center of Fort Wayne
06.2023 - Current
Ophthalmologist Assistant
Vision Care Ophthamology
04.2018 - 06.2023
Clinical Assistant
PrimeSource Healthcare Systems
01.2010 - 04.2018
High School Diploma -
Dekalb High School
Ivy Tech
- Certified Ophthamology Assistant
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