Erin Portell
Macomb,MI
Summary
Results-driven business owner with a proven track record in customer service and business development. Expertise in strategic decision-making and cost control, leading to enhanced operational efficiency and increased profitability.
Overview
25
25
years of professional experience
Work History
Business Owner
Cosmic Frandy
Macomb, MI
09.2021 - Current
- Developed comprehensive business strategies to enhance operational efficiency and profitability.
- Oversaw daily operations, ensuring smooth workflow across all departments.
- Managed financial planning, budgeting, and forecasting to optimize resource allocation.
- Cultivated relationships with clients and vendors to drive sales growth and loyalty.
- Implemented marketing campaigns utilizing social media platforms to increase brand awareness.
- Analyzed market trends and customer feedback to refine product offerings and services.
- Trained and mentored staff on best practices in customer service and operational procedures.
- Streamlined inventory management processes to reduce costs and improve supply chain efficiency.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
- Implemented cost-saving measures without compromising on product or service quality.
- Diversified product offerings to meet changing customer needs and tap into new markets.
- Streamlined business operations for enhanced efficiency by introducing state-of-the-art inventory management system.
- Designed promotional materials to increase brand awareness in local community.
- Enhanced team productivity by conducting regular training sessions and setting clear performance expectations.
- Increased customer base by implementing targeted marketing strategies and engaging with community through local events.
- Boosted annual sales with launch of e-commerce website, expanding market reach.
- Negotiated favorable lease terms for business expansion, securing prime location at reduced cost.
- Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
- Analyzed market trends to identify new business opportunities and areas for expansion.
- Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
- Ensured compliance with all regulatory requirements, avoiding penalties and fines.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Business Owner
Cotton Blossom Exchange
Macomb, MI
03.2016 - 07.2019
- Established and developed a profitable business from inception to successful sale.
- Developed and implemented operational strategies to optimize inventory management and reduce costs.
- Oversaw daily business operations, ensuring compliance with industry regulations and quality standards.
- Cultivated relationships with suppliers to enhance product offerings and negotiate favorable terms.
- Led staff training programs to improve customer service skills and operational efficiency.
- Analyzed market trends to identify growth opportunities and inform strategic planning initiatives.
- Managed financial budgets, forecasting revenues, and controlling expenses for sustainable growth.
- Established robust marketing campaigns to increase brand awareness and drive sales performance.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Medical Insurance Examiner
Quest Diagnostics
Lee's Summit, MO
07.2007 - 02.2011
- Evaluated medical claims for accuracy, ensuring compliance with regulatory standards.
- Analyzed complex insurance policies to determine coverage eligibility and benefits.
- Coordinated communication between healthcare providers and insurance companies to resolve discrepancies.
- Implemented process improvements that enhanced claims processing efficiency and reduced errors.
Pharmacy Technician
University of Kansas Hospital
Kansas City, KS
07.2005 - 06.2007
- Managed medication inventory, ensuring accurate stock levels and timely replenishment.
- Processed prescription orders efficiently, utilizing pharmacy management software to enhance workflow.
- Assisted pharmacists in patient consultations, providing information on medication usage and side effects.
- Trained junior technicians on operational procedures and best practices for medication handling.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
911 Emergency Dispatcher
City Of Blue Springs, Missouri - Municipal Government
Blue Springs, MO
06.2001 - 01.2007
- Managed emergency calls, assessing situations to prioritize response actions effectively.
- Coordinated with law enforcement and emergency services to ensure rapid assistance delivery.
- Utilized computer-aided dispatch systems for accurate call tracking and resource allocation.
- Provided critical information to first responders, enhancing situational awareness during emergencies.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
EMT-Basic
Johnson County Ambulance District
Warrensburg, MO
06.2002 - 07.2005
- Provided emergency medical care to patients in pre-hospital settings.
- Operated and maintained emergency medical equipment and vehicles.
- Collaborated with healthcare professionals to ensure effective patient transport.
- Administered medications and performed life-saving procedures according to protocols.
- Conducted thorough patient assessments to determine necessary interventions.
- Documented patient information accurately and maintained compliance with regulations.
- Trained new EMTs on protocols, equipment usage, and patient care techniques.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Assessed medical conditions of patients in pre-hospital settings.
- Responded to 911 calls for medical emergencies.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Handled patient transfers from one medical facility to another.
- Delivered emotional support to patients and families.
- Followed all safety protocols and took necessary precautions while providing care.
- Collaborated with medical doctors and other healthcare professionals.
- Observed patient behavior to report changes to medical personnel.
- Immobilized patient for placement on stretcher and ambulance transport.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Utilized communication devices to maintain contact with supervisors.
Education
EMT -
Central Jackson County Fire Education
Blue Springs, Mo 05.2002
High School Diploma -
Truman High School
Independence, MO05.2001
Skills
- Customer service
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Business development
- Strategic Decision-making
- Cost control and budgeting
- Quality assurance
- Social media marketing
- Purchasing and planning
- Business administration
Timeline
Business Owner
Cosmic Frandy
09.2021 - Current
Business Owner
Cotton Blossom Exchange
03.2016 - 07.2019
Medical Insurance Examiner
Quest Diagnostics
07.2007 - 02.2011
Pharmacy Technician
University of Kansas Hospital
07.2005 - 06.2007
EMT-Basic
Johnson County Ambulance District
06.2002 - 07.2005
911 Emergency Dispatcher
City Of Blue Springs, Missouri - Municipal Government
06.2001 - 01.2007
EMT -
Central Jackson County Fire Education
High School Diploma -
Truman High School