Maintain a safe, clean, and therapeutic environment for patients experiencing depression, schizophrenia, substance-use disorders, mood disorders, and other behavioral-health concerns.
Observe patients closely, report changes in behavior or condition, and complete required safety rounds and documentation.
Use therapeutic communication and appropriate boundaries to build rapport with patients while supporting treatment and recovery.
Assist patients with activities of daily living, hygiene, nutrition, mobility, and other basic care needs while preserving dignity and independence.
Obtain vital signs, monitor blood glucose levels, collect laboratory specimens, and communicate relevant findings to nursing staff.
Support nurses and the interdisciplinary team with patient admissions, discharges, transfers, and unit-based care needs.
Remain calm and responsive during behavioral emergencies, changes in patient status, and other high-acuity situations.
Psychiatric Case Manager Assistant
Northwest Hospital
Randallstown, MD
08.2024 - 11.2025
Coordinated individualized discharge and aftercare plans, enhancing continuity of care for patients with mental health and substance use disorders.
Acted as the hospital representative for involuntary admission hearings and collaborated with public defenders, judges, and clinical staff to advocate for continued inpatient psychiatric treatment.
Facilitated virtual interviews between patients and public defenders for involuntary commitment hearings; managed legal documentation and dockets.
Referred patients to outpatient behavioral health clinics, housing assistance programs, and medication management services.
Collaborated with psychiatrists, nurses, and social workers to ensure a smooth transition from inpatient care to community-based services.
Secured discharge medications through hospital voucher programs, removing financial barriers to patient recovery.
Maintained accurate and timely reports, ensuring compliance with hospital and state mental health policies.
Floating Nursing Assistant
Orlando Health
Orlando, FL
03.2022 - 02.2024
Monitored patients on suicide and behavioral precautions to ensure safety and therapeutic support.
Responded promptly to call lights, ensuring patient safety and comfort by adjusting bed rails, equipment, and positioning.
Supported patients with bathing, grooming, dressing, and other hygiene needs to promote dignity and well-being.
Assisted patients with feeding and monitored intake to support achievement of nutritional goals.
Measured and recorded vital signs, including temperature, blood pressure, and blood glucose levels.
Collected specimens and performed basic lab work, including point-of-care testing and EKGs, to support accurate clinical assessment.
Accurately documented patient observations and care activities in the electronic health record (Epic).
Responded to patient requests for supplies and comfort items to enhance comfort and satisfaction.
Education
Bachelor of Science - Health Services Administration