Overview
Work History
Education
Skills
Accomplishments
Timeline
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Erin Proctor

Owings Mills,MD

Overview

4
4
years of professional experience

Work History

Psychiatric Specialist Technician / Certified Nursing Assistant

Northwest Hospital
Randallstown, MD
11.2025 - Current
  • Maintain a safe, clean, and therapeutic environment for patients experiencing depression, schizophrenia, substance-use disorders, mood disorders, and other behavioral-health concerns.
  • Observe patients closely, report changes in behavior or condition, and complete required safety rounds and documentation.
  • Use therapeutic communication and appropriate boundaries to build rapport with patients while supporting treatment and recovery.
  • Assist patients with activities of daily living, hygiene, nutrition, mobility, and other basic care needs while preserving dignity and independence.
  • Obtain vital signs, monitor blood glucose levels, collect laboratory specimens, and communicate relevant findings to nursing staff.
  • Support nurses and the interdisciplinary team with patient admissions, discharges, transfers, and unit-based care needs.
  • Remain calm and responsive during behavioral emergencies, changes in patient status, and other high-acuity situations.

Psychiatric Case Manager Assistant

Northwest Hospital
Randallstown, MD
08.2024 - 11.2025
  • Coordinated individualized discharge and aftercare plans, enhancing continuity of care for patients with mental health and substance use disorders.
  • Acted as the hospital representative for involuntary admission hearings and collaborated with public defenders, judges, and clinical staff to advocate for continued inpatient psychiatric treatment.
  • Facilitated virtual interviews between patients and public defenders for involuntary commitment hearings; managed legal documentation and dockets.
  • Referred patients to outpatient behavioral health clinics, housing assistance programs, and medication management services.
  • Collaborated with psychiatrists, nurses, and social workers to ensure a smooth transition from inpatient care to community-based services.
  • Secured discharge medications through hospital voucher programs, removing financial barriers to patient recovery.
  • Maintained accurate and timely reports, ensuring compliance with hospital and state mental health policies.

Floating Nursing Assistant

Orlando Health
Orlando, FL
03.2022 - 02.2024
  • Monitored patients on suicide and behavioral precautions to ensure safety and therapeutic support.
  • Responded promptly to call lights, ensuring patient safety and comfort by adjusting bed rails, equipment, and positioning.
  • Supported patients with bathing, grooming, dressing, and other hygiene needs to promote dignity and well-being.
  • Assisted patients with feeding and monitored intake to support achievement of nutritional goals.
  • Measured and recorded vital signs, including temperature, blood pressure, and blood glucose levels.
  • Collected specimens and performed basic lab work, including point-of-care testing and EKGs, to support accurate clinical assessment.
  • Accurately documented patient observations and care activities in the electronic health record (Epic).
  • Responded to patient requests for supplies and comfort items to enhance comfort and satisfaction.

Education

Bachelor of Science - Health Services Administration

University of Central Florida
Orlando, FL
05-2024

Certified Nursing Assistant -

Beacon Institute
Columbia, MD

Skills

  • Crisis intervention
  • Behavioral health services
  • Healthcare coordination
  • Patient safety protocols
  • Patient advocacy
  • EHR systems
  • Microsoft Office applications
  • Community resource navigation
  • Effective therapeutic communication

Accomplishments

  • You Make a Difference Award - Northwest Hospital

Timeline

Psychiatric Specialist Technician / Certified Nursing Assistant

Northwest Hospital
11.2025 - Current

Psychiatric Case Manager Assistant

Northwest Hospital
08.2024 - 11.2025

Floating Nursing Assistant

Orlando Health
03.2022 - 02.2024

Bachelor of Science - Health Services Administration

University of Central Florida

Certified Nursing Assistant -

Beacon Institute
Erin Proctor