Erin P. Underhill
Raymond,USA
Overview
20
20
years of professional experience
Work History
Business Account Executive
Comcast Business
01.2016 - Current
- Responsible for supporting Comcast Business Services in their efforts to retain our existing customer base through working with existing customers that are either requesting disconnect of service or who have been identified as being part of a customer subset with high propensity to request disconnect of service. Empathizes with clients, helps them resolve outstanding issues, and renegotiates the terms of their agreement. Supports “value our customer” campaigns such as customer satisfaction surveys, contract renewals, or other initiatives. Works with moderate guidance in own area of knowledge.
Customer Experience Associate/3 Product Repair
Comcast
10.2014 - 01.2016
- Hand selected by leadership to join elite team to assist with changing the customer experience
- Handle high priority customers providing superior customer service on all aspects of technical support, billing, and service inquiries
- Upsell customers on additional products and services
- Resolve escalated customer issues and complaints
- Consistently Meet or exceed weekly and monthly sales goals and call quotas
- Provide timely resolution for all customer issues and inquiries
- Train and mentor junior staff
Customer Solutions Specialist
Comcast
07.2013 - 10.2014
- Handled high volume inbound calls providing assistance with minor issues and billing resolution
- Researched and resolve complex technical issues
- Consistently met or exceeded monthly goals
- Handled billing inquiry overflow
Consultant Services Coordinator
Norwin Technologies, Inc.
01.2012 - 01.2013
- On-boarding/orientation of each new consultant via phone and informational email
- Trained new consultants in various software including time and expense reporting systems
- Collected contract and immigration documents, background authorizations and created user ID’s and corporate email accounts
- Pre-processed payroll and expenses bi-monthly for 140+ consultants
- Managed travel arrangements for both in-house and remote staff, adhering to strict client travel policies and guidelines
- Respond to consultant questions in a timely and professional manner
Lender Relations Liaison
GL Advisor
01.2011 - 01.2012
Operations/Post-Closing Associate
William Ravies Mortgage/Covenant Mortgage
08.2010 - 02.2011
Clinical Assistant
Apria Healthcare
11.2009 - 04.2010
Sales and Marketing Coordinator/Training Coordinator
Diomed, Inc./AngioDynamics, Inc.
04.2007 - 06.2009
Marketing and Business Development
OpenLend North America, LLC
12.2005 - 11.2006
Education
High School Diploma -
Newton North
Newton06-1986
Skills
- Advanced knowledge of Microsoft Office Suite
- Excellent organizational skills, detail oriented and goal driven
- Able to work well in diverse environments and interact with employees of all levels
- Outstanding office management and customer service skills
- Salesforce
Timeline
Business Account Executive
Comcast Business
01.2016 - Current
Customer Experience Associate/3 Product Repair
Comcast
10.2014 - 01.2016
Customer Solutions Specialist
Comcast
07.2013 - 10.2014
Consultant Services Coordinator
Norwin Technologies, Inc.
01.2012 - 01.2013
Lender Relations Liaison
GL Advisor
01.2011 - 01.2012
Operations/Post-Closing Associate
William Ravies Mortgage/Covenant Mortgage
08.2010 - 02.2011
Clinical Assistant
Apria Healthcare
11.2009 - 04.2010
Sales and Marketing Coordinator/Training Coordinator
Diomed, Inc./AngioDynamics, Inc.
04.2007 - 06.2009
Marketing and Business Development
OpenLend North America, LLC
12.2005 - 11.2006
High School Diploma -
Newton North