Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Seifert

Palm Coast,FL

Summary

Dynamic leader with a proven track record at Heartland Dental, adept in client relationship building and leveraging advanced Microsoft Office skills to streamline operations. Excelled in transforming practice management and enhancing team performance, significantly improving customer satisfaction and operational efficiency. Expert in insurance verification, demonstrating exceptional customer service and document management capabilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Business Assistant

Heartland Dental
12.2023 - Current
  • Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
  • Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
  • Managed complex projects successfully from inception to completion while consistently meeting deadlines under pressure situations.
  • Developed knowledge of company services to make suggestions according to customer needs.
  • Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.

Practice Manager of Operations

Heartland Dental
05.2023 - 12.2023
  • Trained staff on new processes and technologies related to practice management operations.
  • Monitored financial performance of the practice and identified areas for improvement in cost reduction or revenue growth.
  • Resolved customer complaints in an efficient manner while maintaining high levels of customer service satisfaction.
  • Coordinated the daily activities of front office personnel, including scheduling appointments and managing patient flow. Implemented strategies to improve efficiency of workflow processes within the practice.
  • Conducted regular staff meetings to discuss upcoming projects, initiatives, goals and objectives of the organization.
  • Managed budgeting process for the practice including forecasting expenses, monitoring income statements, developing annual budgets.
  • Complied with OSHA and HIPAA regulations.

Durable Medical Equipment Director

Jacksonville Orthopaedic Institute
10.2019 - 05.2023
  • Managed DME staff across 12 JOI locations
  • Trained patients on how to properly operate medical equipment Demonstrated correct operation and preventative maintenance of medical equipment to personnel
  • Assisted in the hiring and training of new DME staff
  • Ordered and maintained inventory across all JOI locations
  • Completed monthly, quarterly, and annual reports for the Rehab Administrator
  • Verified insurance and applied benefits to DME coverage
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

Head Certified Athletic Trainer

Jacksonville Orthopaedic Institute
07.2018 - 10.2019
  • Served as Head Athletic Trainer for Atlantic Coast High School through the Jacksonville Orthopaedic Institute for all 20 sports teams
  • Collaborated with coaching staff to develop sport-specific training regimens and rehabilitation for optimal results.
  • Recorded injuries and treatments and managed insurance claim forms for injuries treated by team physician.
  • Assessed injuries and illnesses, provided emergency care and arranged for referrals to medical facilities.
  • Partnered with coaches to set realistic expectations and balance rehabilitation and recovery goals against team needs.

Education

Master of Arts - Organizational Communication

Ohio University
Athens, OH
12.2021

Master of Science - Advanced Athletic Training

University of South Florida
Tampa, FL
05.2019

Bachelor of Science - Athletic Training

Emory And Henry College
Emory, VA
05.2016

Skills

  • Client Relationship Building
  • Document Management
  • Customer Service
  • Insurance verification and application
  • Advanced knowledge of Microsoft Office suite
  • Medical writing

Certification

  • CPR/AED/First Aid Certified
  • BOC Certified
  • Licensed Athletic Trainer in Florida
  • Graston Technique M1 Certified
  • ActivArmor 3D Imaging Certified
  • Corrective Exercise Specialist (CES)

Timeline

Business Assistant

Heartland Dental
12.2023 - Current

Practice Manager of Operations

Heartland Dental
05.2023 - 12.2023

Durable Medical Equipment Director

Jacksonville Orthopaedic Institute
10.2019 - 05.2023

Head Certified Athletic Trainer

Jacksonville Orthopaedic Institute
07.2018 - 10.2019

Master of Arts - Organizational Communication

Ohio University

Master of Science - Advanced Athletic Training

University of South Florida

Bachelor of Science - Athletic Training

Emory And Henry College

Similar Profiles

CREATE PROFILE
Samantha Seifert