Mary Gomez
Naples
Summary
Dedicated professional with a strong background in customer service and team leadership. Proven ability to enhance operational efficiency and foster positive relationships within diverse teams.
Overview
26
26
years of professional experience
Work History
Business Assistant
Gateway Of Naples Dental
Naples, FL
03.2025 - 02.2026
- Assisted in managing patient scheduling and appointment confirmations to enhance office efficiency.
- Handled patient inquiries and provided information regarding dental services and procedures.
- Supported billing processes by verifying insurance information and processing payments accurately.
- Maintained organized patient records, ensuring compliance with privacy regulations and easy access for staff.
- Greeted and welcomed visitors, ensuring a positive first impression of the organization.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and maintained calendar for staff, optimizing daily operations.
- Assisted with administrative tasks, including filing and data entry, enhancing office efficiency.
- Maintained cleanliness and organization of reception area, promoting professionalism and orderliness.
- Collaborated with team members to streamline communication processes within the office environment.
- Handled incoming mail and packages, ensuring timely distribution to relevant personnel.
- Provided information about services offered, addressing inquiries to support customer satisfaction.
- Confirmed appointments, communicated with clients, and updated client records.
Front End Supervisor
Party City
Naples, FL
04.2023 - 01.2025
- Supervised daily operations to ensure exceptional customer service and store presentation.
- Trained and mentored team members on product knowledge and sales techniques.
- Monitored inventory levels, coordinating restocking efforts to meet customer demand.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Scheduled staff shifts effectively to optimize workflow during peak hours.
- Collaborated with management to develop promotional events aligned with business goals.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Improved customer checkout experience with introduction of faster, user-friendly payment systems.
Front Office Manager
Fresh Market Inc.
Naples, FL
01.2018 - 02.2024
- Oversaw daily front office operations to ensure exceptional customer service and satisfaction.
- Managed scheduling and staff assignments to optimize workflow and enhance team efficiency.
- Implemented process improvements that reduced customer wait times and streamlined service delivery.
- Trained and mentored new front office staff on policies, procedures, and best practices.
- Collaborated with stakeholders to streamline project workflows, reducing delivery timelines significantly.
- Mentored junior managers, fostering leadership skills and promoting career growth within the team.
- Led cross-functional teams to implement process improvements, enhancing operational efficiency.
- Streamline workflows to enhance operational efficiency and reduce bottlenecks in processes.
- Oversee daily operations, ensuring compliance with company policies and industry regulations.
- Collaborate with cross-functional teams to optimize resource allocation and project execution.
Cashier
Publix
Naples, FL
01.2000 - 02.2018
- Processed customer transactions accurately and efficiently at point of sale.
- Maintained knowledge of store promotions and product locations to assist customers effectively.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Managed cash register, balancing drawer and handling discrepancies promptly.
- Trained new cashiers on operational procedures and company policies to enhance team performance.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Maintained cleanliness and organization of checkout areas, enhancing overall store appearance.
- Assisted customers with inquiries and product location, fostering a welcoming shopping environment.
- Trained new cashiers on register operations and customer service best practices, improving team performance.
- Managed inventory counts at registers, contributing to stock accuracy and loss prevention efforts.
Education
High School Diploma -
Estero High
Estero, FLSkills
- Document management
- Client relationship building
- Budget planning
- Vendor negotiation
- Customer service
- Bank deposits
- Sales support
- Payment processing
- Monthly closing support
- Call reception
- Marketing assistance
- Data analytics
- Project planning
- Data analysis
- Audit reporting
- Teamwork
- Teamwork and collaboration
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Team leadership
- Relationship building
- Team building
- Self motivation
- Customer relationship management
- Goal setting
- Key performance indicators
- Vendor management
Languages
English
Native or Bilingual
Timeline
Business Assistant
Gateway Of Naples Dental
03.2025 - 02.2026
Front End Supervisor
Party City
04.2023 - 01.2025
Front Office Manager
Fresh Market Inc.
01.2018 - 02.2024
Cashier
Publix
01.2000 - 02.2018
High School Diploma -
Estero High