Erin Rangner
Portland
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Specialist
Kaiser Permanente
04.2022 - Current
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
Program Coordinator
Kaiser Permanente
01.2014 - 04.2022
- Provided ongoing direction and leadership for program operations.
- Designed Worksite Wellness program implementation and maintenance plans.
- Assisted with community resources for healthcare and social health.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Supervised three medical assistants in day-to-day operations.
- Organized and managed program development from conception through successful execution.
Lead Medical Assistant
Kaiser Permanente
09.2012 - 01.2014
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Coordinated materials and training for Worksite Wellness Events.
- Provided clinician support for documentation and coding for key measures to meet high quality metrics.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Administrative Assistant
Kaiser Permanente
02.2011 - 09.2012
- Organized weekly staff meetings and logged minutes for corporate records.
- Created detailed expense reports and requests for capital expenditures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed Access databases converting complex data into easy-to-interpret data.
- Arranged rapid office equipment repair and maintenance with vendors.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings, and events.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
Medical Assistant
Kaiser Permanente
10.2007 - 02.2011
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Measured patient pulse oximetry.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Education
Bachelor of Science - Business- Healthcare Administration
Western Governors University
Salt Lake City, UT09.2021
Diploma - Medical Assisting
Pioneer Pacific College
Clackamas, OR09.2007
Skills
- Performance Quality Assurance
- Microsoft Office
- Project Management
- Interdepartmental Coordination
- Event Coverage Planning
- Time Management
- Issue Resolution
- Critical Thinking
- Decision Making
- Problem Solving
- KP Ambassador
- Cross-functional communication
- Project management
- Operational efficiency
- Operations coordination
- Process documentation
Certification
- Crucial Conversation Certification
- KP Ambassador
- Motivational Interviewing
Timeline
Operations Specialist
Kaiser Permanente
04.2022 - Current
Program Coordinator
Kaiser Permanente
01.2014 - 04.2022
Lead Medical Assistant
Kaiser Permanente
09.2012 - 01.2014
Administrative Assistant
Kaiser Permanente
02.2011 - 09.2012
Medical Assistant
Kaiser Permanente
10.2007 - 02.2011
Diploma - Medical Assisting
Pioneer Pacific College
Bachelor of Science - Business- Healthcare Administration
Western Governors University
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