Erin Reilly
Summary
Dedicated Healthcare worker with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Unit Associate
NYU Langone Long Island
04.2017 - Current
- Acts as an intermediary between patients, visitors, and healthcare providers
- Promptly answers phones, screens calls, and relays messages efficiently
- Initiates emergency protocols when required
- Assists in patient admissions, transfers, and discharges, ensuring accurate documentation and coordination of necessary procedures
- Coordinates with relevant departments for repairs, requisitions, and returns, ensuring uninterrupted supply availability
- Participates in Quality Improvement initiatives as directed by management, contributing to the enhancement of patient care and operational efficiency
Receptionist
Square Care Health
05.2024 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.M
- Corresponded with clients through email, telephone, or postal mail.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Medical Receptionist
Ear Nose & Throat Associates of Nassau County
03.2020 - 07.2022
- Manage a high volume of incoming calls to schedule appointments, confirmations, and follow-up visits
- Coordinate with medical staff to optimize scheduling efficiency and minimize wait times
- Maintain confidentiality and accuracy in handling patient records, including filing, retrieving, and updating electronic health records (EHR) and paper-based files as needed
- Verify patient insurance coverage and eligibility prior to appointments, ensuring accurate billing and reimbursement processes
- Collaborate with medical staff and support personnel to ensure smooth clinic operations
Document Management Specialist
Robert Chevrolet
12.2014 - 08.2021
- Efficiently organize and categorize dealership documents, including sales records, vehicle registrations, service history reports, and financial agreements
- Maintain accurate and up-to-date electronic and physical filing systems for easy retrieval and reference
- Ensure compliance with state and federal regulations governing automotive sales and service documentation
- Stay updated on industry standards and guidelines to facilitate smooth audits and inspections
- Collaborate with sales, finance, service, and administrative teams to facilitate document flow and information sharing
- Perform regular quality checks on documents to verify accuracy, completeness, and consistency
- Address any discrepancies or errors promptly to maintain data integrity and reliability.
Shift Supervisor
Starbucks
01.2015 - 01.2018
- Proactively anticipates customer and store needs by observing the environment and customer cues
- Communicates relevant information to the manager to ensure the team delivers exceptional service and creates an inviting environment during each shift
- Supports new partner training by providing positive reinforcement and constructive coaching
- Contributes to a positive team environment by recognizing and addressing changes in partner morale and performance, fostering strong relationships within the shift team
- Executes store operations effectively during scheduled shifts, including opening and closing duties
- Adheres to Starbucks' operational policies and procedures, particularly regarding cash handling, safety, and security, to ensure the safety of all partners
- Maintains regular and punctual attendance to fulfill job duties effectively and contribute to the overall success of the team.
Education
Bachelors of Arts in Anthropology -
SUNY - University At Stony Brook
Stony Brook, NY05.2024
Associate in Liberal Arts and Sciences: Humanities and Social Science - undefined
Nassau Community College
Uniondale, NY01.2022
Skills
- Administrative Support
- Medical Terminology
- HIPAA Compliance
- Telephone Etiquette
- Electronic Medical Records
- Inpatient Care
- Outpatient Care
- Multitasking
Certification
- Responsible Conduct of Research in the Social and Behavioral Sciences, CITI Program, 2023
- NYU Administrative Support Certification, NYU Langone, 2022
Involvement
- Alpha Phi Omega, Xi Rho Chapter - National Community Service Co-Ed Fraternity
- NSLS | The National Society of Leadership and Success
Timeline
Receptionist
Square Care Health
05.2024 - Current
Medical Receptionist
Ear Nose & Throat Associates of Nassau County
03.2020 - 07.2022
Patient Unit Associate
NYU Langone Long Island
04.2017 - Current
Shift Supervisor
Starbucks
01.2015 - 01.2018
Document Management Specialist
Robert Chevrolet
12.2014 - 08.2021
Bachelors of Arts in Anthropology -
SUNY - University At Stony Brook
Associate in Liberal Arts and Sciences: Humanities and Social Science - undefined
Nassau Community College