Jacquelyn Burkett
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
26
26
years of professional experience
Work History
Patient Care Tech/Unit Secretary
Piedmont Hospital Fayette
10.2023 - 10.2024
- I currently work as a Patient Care Tech/Unit Secretary in the IMCU Department for Critical Care Patients
- I monitor and take vitals of patients, glucose checks, assist with daily ADLs under the discretion of the Nurse and Charge Nurse
- As the Unit Secretary, I assist in admissions and discharges of patients, transfers of patients and assist the Charge Nurse with any additional needs.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Clinical Care Associate
Northside Hospital Atlanta Campus
03.2015 - 12.2023
- I worked as a Clinical Care Associate which is a Unit Secretary and Nursing Aide for the Med-Surg/Bariatric Unit
- As the Unit Secretary, I would admit and discharge patients, answer call lights and phones, put in orders from Doctors and assist Doctors with any needs or questions they may have, assist the Nurses with needs, assist the Charge Nurses with documents for the shift and following shift, assist the Techs with patient care, if unable to do so at times, prepare charts for new patients and break down charts for discharged patients
- Work with systems as McKesson, Microsoft Word, Excel, IE, etc., on computer daily
- As a Certified Nurse Aide, ADL's, ambulation, hygiene care assistance, Ileostomy and Colostomy bags, NG tubes, Catheter care, Fistula care; perform daily glucose monitoring on Accucheck device
- I have floated on numerous occasions to other areas, to care for Cardiac, G.I, Ortho and IMS patients.
Caregiver
Cambridge Healthcare for In Home Nursing Care
01.2012 - 03.2014
- Cared for Clients that were disabled Veterans by assisting them with showers, baths, preparing meals, medication reminders, toileting/incontinence care, light housekeeping, laundry, dressing and undressing, grooming ambulation assistance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Detention Officer
Fulton County Sheriff Department
08.1998 - 10.2009
- Worked as a Detention Officer responsible for monitoring and managing a number (100-200) of inmates male and female housed in a jail facility
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Participated in the provision of meals, medications, mail, and commissary items to inmates
- Managed and monitors inmate activities in cell blocks, recreation yards, and other areas
- Prepared required reports, including incident reports and documentation of inmates movement.
- Provided assistance to attorneys and court personnel in courtroom
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
Education
Nursing
Gwinnett Technical College
Lawrenceville, GACertified Nurse's Aide Program -
Chattahoochee Technical College
12.2013
Diploma -
Booker T. Washington High School
06.1989
Skills
- Incoming Call Reception
- Strong Organization
- Customer Service
- Schedule Management
- Civil and criminal law expertise
- Administrative Support
- Unit secretary training
- Clinical support
- Professional telephone etiquette
- Patient reception
- Phone reception
- Medical terminology proficiency
- Nursing unit operations
- Medical charting
- Data entry
Accomplishments
- While working at Northside hospital I won 2021 Clinical Employee of the year throughout the hospital and was nominated in 2022 for same.
2024 Employee of the Month September
I was nominated and received Employee of the month by the Staff as being a great team player, and going above and beyond with patient care.
Timeline
Patient Care Tech/Unit Secretary
Piedmont Hospital Fayette
10.2023 - 10.2024
Clinical Care Associate
Northside Hospital Atlanta Campus
03.2015 - 12.2023
Caregiver
Cambridge Healthcare for In Home Nursing Care
01.2012 - 03.2014
Detention Officer
Fulton County Sheriff Department
08.1998 - 10.2009
Certified Nurse's Aide Program -
Chattahoochee Technical College
Diploma -
Booker T. Washington High School
Nursing
Gwinnett Technical College