Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

ERIN REYNOLDS

Memphis,TN

Summary

Seeking a position as an IT Support Technician where I can utilize technical acumen, customer service, and leadership skills in a device repair environment. Recent graduate of a hardware and software IT training program, which focused CompTia A+ industry standards and certification. Such training included hands-on experience in troubleshooting basic software and hardware components.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Picker

Amazon
06.2021 - 12.2022
  • Located items in the warehouse based on the order information provided and then picked the item for the customer
  • This position also led me to additional experience utilizing technology such as handheld scanners and computer systems to track and manage orders


Education

IT Foundations - IT

Tech901
Memphis
12.2023

IT Career Coaching - IT

TCB
Memphis
12.2023

Skills

  • PC Desktop Upgrade and Repair
  • Mobile Device Repair including Android products
  • Exposure to Microsoft and IOS operating systems
  • Mac OS X
  • PC Troubleshooting
  • Experienced diagnostic procedures with SpeedTestNet
  • Antivirus software
  • MS Office 365
  • Trade Support
  • Problem solver
  • Analytical thinker
  • Professionalism and strong work ethic
  • Oral and written communications
  • Great negotiator

Accomplishments

  • CompTIA A+
  • IT Foundations Technical Training Certification
  • Salesforce Administrator

Certification

  • IT Foundations Technical Training -Certification 09/2023- 12/2023

Currently enrolled Technical training with hands-on device repair and curriculum focus on CompTIA industry certifications.

  • TCB, Tech Collective Blueprint 09/2023 - 12/2023 Currently enrolled Technical coaching and career training for preparations into the tech field.

Timeline

Picker

Amazon
06.2021 - 12.2022

IT Foundations - IT

Tech901

IT Career Coaching - IT

TCB

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ERIN REYNOLDS