Erin Sandlin
Las Vegas,NV
Summary
Results-focused professional with strengths in visual merchandising, procurement, & coordinating department operations while maintaining positive vendor relationships. I pride myself in being a goal-oriented professional who thrives in high-volume environments where I can focus on delivering exceptional operational & visual support. I generate positive vibes in all I do, as I am an upbeat individual with a friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. My teammates know I am dedicated, dependable and will get the job done.
Overview
26
26
years of professional experience
Work History
Accounts Payable Coordinator
WHSmith
Las Vegas, NV
09.2023 - Current
- Responsible for processing and paying over 3,500 invoices each month for non-merch vendors.
- Maintaining excellent relationships with all vendors while communicating payment timeframes & accurate remittances.
- Developed strong working relationships with internal departments in order to ensure timely resolution of inquiries related to accounts payable matters.
- Liaised with freight and utility vendors to facilitate timely payments, mitigate late fees and increase accuracy.
- Caught up over 85% of our vendor invoices leading to decreasing late payment fees.
- Maintained vendor records and communicated with vendors to resolve discrepancies.
- Collaborated with all non-merch teams at Home Office to correct invoice coding; leading to appropriate budget reflections of actual spending.
- Assisted the accountants in recognizing the different types of NSO CapEx expenditures vs existing store special project spends.
Visual Operations Administrator
WHSmith
Las Vegas, NV
12.2022 - 09.2023
- Manage physical & digital files, monitor spreadsheets and update reports to coordinate project materials (NSO and existing stores).
- Develop administrative processes to achieve organizational objectives and improve department efficiency.
- Prepare and prioritize the director's calendars and correspondence.
- Provide product shipment logistical support and quality control by coordinating with vendors, resulting in increased productivity.
- Plan & collaborate with the Visual team to help produce NSO binders & package NSO signage for staging pallets.
- Track orders and confirm system lead times, delivery dates and costs for entire department.
- Collaborate with DC Leadership & shipping manager to ensure on-time deliveries for NSOs & other special projects.
- Enter order details into system and input updates accordingly using Service Channel.
- Establish trusted relationships with store & regional managers to enhance our partnership to help increase productivity and communication.
- Negotiate favorable terms, volume discounts and long-term contracts with suppliers for procurement of goods and supplies.
- Apply well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
- Review, code and approve vendor PO's & invoices.
- Maintain visual merchandising storage space to prevent damage or destruction of existing visual collateral or tools.
- Assist in pallet staging while remaining in constant communication with the DC team.
- Monitor and reorder inventory items to fulfill display design changes to align with available inventory.
- Assisted in the purchasing processes for the Visual & Creative Services teams.
- Maintain store attribute listto keep details up to date & accurate.
Merchandising Specialist/Customer Service Expert
Zappos.Com
Las Vegas, NV
10.2012 - 09.2022
- Building Customer Relationships and Loyalty
- Call Center Operations
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Communicated with current customers to increase overall satisfaction and improve product value.
- Analyzed Customer Purchasing Patterns
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Sales and Marketing Support
- Opened, read and replied to e-mails, letters and correspondence on behalf of lead buyers.
- Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- Product Launch Support
- Drop Ship Program Implementation and Execution for the entire website.
- Premier Review Program Developer & Team Lead
- Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
- Customer Data Confidentiality
- Vendor Collaboration
- Revised and maintained lead buyer's master calendar to coordinate meetings across multiple time zones.
Practice Manager
Banfield Pet Hospital
Las Vegas, NV
01.2008 - 10.2012
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Communicated with patients with compassion while keeping medical information private.
- Ordered supplies needed and kept tabs on inventory levels.
- Maintained records management system to process personnel information and produce reports.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Recruited, hired and trained new medical and facility staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Consulted with clinicians to develop business strategy.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Prepared and labeled medications and instructed client on administration.
- Prepared and reviewed records and consent forms.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Delivered excellent service to pet owners to drive repeat business.
Leasing Agent
The Reserve Apartments
Las Vegas, NV
02.2002 - 03.2004
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Oversaw daily operations, maintenance and administration of various properties.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Detailed application requirements and answered questions from prospective tenants.
- Received rent payments and tracked transactions in accounting software.
- Built brand loyalty by delivering stellar leasing experience to residents.
Administrative Assistant
Sandlin Lumber Co Inc
Las Vegas, NV
10.1998 - 02.2002
- Coordinated appointments, meetings and conferences.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Provided secretarial and office management support while building cooperative working relationships.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Summarized and analyzed data from sources to create detailed documents, reports and high-level presentations.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Delivered exceptional customer service through direct communication with clients and team members.
- Oversaw office inventory and timely reordering of supplies.
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
- Generated office correspondence and reports.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
Education
Bachelor of Arts - Clinical Psychology
UNLV
Las Vegas, NV08.2004
Some College (No Degree) - Dental Hygiene
Northern AZ University
Flagstaff, AZSkills
- Exceeding Customer Expectations
- Multitasking and Organization
- Reliable and Responsible
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Excellent Written and Verbal Communication
- Upbeat and Positive Personality
- Adaptive Team Player
- Project Management Abilities
- Dependable and Hardworking
- Administrative Support
- Account Reconciliation
- Expense Tracking
- Purchase Order Management
- Critical Thinker
- Calendar and Scheduling Software
Work Preference
Work Type
Full TimeSalary Range
$82000/yr - $200000/yrTimeline
Accounts Payable Coordinator
WHSmith
09.2023 - Current
Visual Operations Administrator
WHSmith
12.2022 - 09.2023
Merchandising Specialist/Customer Service Expert
Zappos.Com
10.2012 - 09.2022
Practice Manager
Banfield Pet Hospital
01.2008 - 10.2012
Leasing Agent
The Reserve Apartments
02.2002 - 03.2004
Administrative Assistant
Sandlin Lumber Co Inc
10.1998 - 02.2002
Bachelor of Arts - Clinical Psychology
UNLV
Some College (No Degree) - Dental Hygiene
Northern AZ University