Erin Saunders
Genoa City,WI
Summary
Experienced 911 Dispatcher with expertise in emergency communications and crisis intervention. Leads teams in incident prioritization and risk assessment during high-pressure situations. Trains and mentors as a Communications Training Officer (CTO), promoting teamwork and adherence to procedures. Delivers accurate, timely information to first responders while maintaining clear communication and organizational efficiency.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Dispatch Supervisor
Village of Twin Lakes/Twin Lakes Police Department
Twin Lakes, Wisconsin
11.2024 - 07.2026
- Supervised dispatch operations to ensure timely and accurate response to calls.
- Coordinated communication between police units and emergency services for efficient responses.
- Managed staff scheduling to optimize coverage during peak operational hours.
- Trained new dispatch personnel on protocols and software systems for effective performance.
- Utilized CAD systems for tracking incidents and managing resource allocation effectively.
- Monitored radio communications to maintain situational awareness in the field.
- Implemented procedures to enhance workflow efficiency within the dispatch center.
- Conducted regular meetings with team members to address challenges and improve service quality.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department.
- Developed and implemented policies and procedures to improve operational efficiency.
- Provided feedback on individual performance reviews for each dispatcher under their supervision.
- Conducted background checks for police, village, and fire department applicants.
- Served as department's Time Agency Coordinator, providing TIME System support. (Time Agency Coordinator). This included providing TIME System support for the department and scheduling TIME System recertifications for department personnel.
- Participated as a committee member to evaluate and recommend awards for department personnel..
- Assisted with interviewing and hiring new dispatchers and support staff.
Probation & Parole Agent
Wisconsin Department of Community Corrections
Kenosha, Wisconsin
01.2023 - 11.2024
- Supervised individuals on probation to ensure compliance with court orders.
- Conducted regular home visits to assess living conditions and support needs.
- Developed individualized supervision plans tailored to specific client requirements.
- Collaborated with community organizations for resources and support services.
- Documented case notes and progress reports in agency databases accurately.
- Facilitated group sessions to educate clients about rehabilitation strategies.
- Monitored drug testing results and addressed violations promptly and effectively.
- Provided crisis intervention during high-stress situations with clients or families.
- Advised judges on recommended sentences based on findings from pre-sentence investigations.
- Collaborated with law enforcement agencies regarding criminal activity by those under supervision.
- Provided crisis intervention services by responding to emergency situations involving offenders.
- Developed case plans for individuals under supervision, including referrals to relevant community resources.
- Coordinated with public defenders and prosecutors on issues related to plea bargains or sentence modifications.
- Assessed risk levels associated with particular offenders so that appropriate supervision could be implemented accordingly.
- Enforced sanctions against offenders who violated terms of their release through issuing warnings or recommending revocation proceedings.
- Acted as a liaison between correctional facilities and local communities upon an offender's release from prison.
- Interfaced with victims' families in order to provide support during the process of an offender’s release from custody.
- Attended court hearings on behalf of the agency when necessary.
- Participated in training programs designed to enhance job performance and knowledge base.
- Conducted pre-sentence investigations to determine appropriate sentencing recommendations.
- Assisted probationers with resolving housing, employment and social services problems.
- Coordinated phases of offender prison release program.
- Assisted with training and mentoring new agents.
- Served as certified Peer Support agent in Wisconsin, assisting individuals in recovery.
- Served as a certified POSC (Principals of Subject Control) Instructor for the state of Wisconsin.
- Was a member of the Trauma Informed Care committee.
- Contributed to Equity and Inclusion committee, advocating for diverse and inclusive practices.
Dispatcher
Village of Twin Lakes/Twin Lakes Police Department
Twin Lakes, Wisconsin
12.2006 - 01.2023
- Coordinated emergency response efforts with police, fire, and medical personnel.
- Monitored radio communications, ensuring timely and accurate dispatch of units across jurisdictions.
- Assisted officers by providing real-time information during ongoing incidents.
- Provided accurate information to first responders during critical incidents.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Assessed caller situations and prioritized dispatch urgency.
- Maintained accurate records of calls and responses in the department's database.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Operated multi-line phone systems to receive emergency calls.
- Trained new dispatch staff on protocols and use of communication systems.
- Directed non-emergency calls to appropriate departments for efficient handling. to appropriate departments or agencies.
- Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
- Utilized mapping software programs to plot locations of incidents quickly and accurately.
- Coordinated multiple tasks under high-pressure situations, maintaining focus and effective response.
- Updated database records with detailed incident notes, enhancing clarity and aiding future reference for responders.
- Managed multiple tasks simultaneously during high-pressure situations. and pivot rapidly to accommodate unpredictable situations.
- Collected bond payments, village fee payments, and assisted citizens at the front counter, while monitoring police, fire/EMS, and county radio channels.
Security Officer/Full Time Supervisor
Six Flags Great America
Gurnee, Illinois
04.2006 - 11.2006
- Monitored park areas to identify and address safety and security concerns.
- Conducted regular patrols of designated locations.
- Responded promptly to guest incidents and emergencies.
- Collaborated with local law enforcement during special events.
- Enforced park policies to ensure a safe environment.
- Protected restricted areas to maintain security and safety.
- Monitored surveillance cameras and responded to suspicious activity.
- Investigated reported security issues and drafted incident reports.
- Completed incident reports to record security or loss prevention incidents.
- Investigated alarms to determine cause and necessary actions.
- Trained new security personnel on protocols and procedures.
- Assisted with crowd control during large events held at the facility.
- Operated communication systems between officers stationed throughout the facility.
- Searched bags manually to identify prohibited items and contraband.
- Supervised seasonal employees, seasonal Leads and season supervisors.
- Established a welcoming environment for staff, guests, vendors, and contractors entering the facility.
- Assisted in hiring new employees.
Seasonal Security Officer
Six Flags Great America
Gurnee, Illinois
04.2005 - 10.2005
- Monitored park areas for safety and security concerns.
- Conducted regular patrols of designated locations.
- Monitored surveillance cameras and responded to suspicious activity.
- Guarded restricted areas to prevent unauthorized entry.
- Responded promptly to guest incidents and emergencies.
- Enforced park policies to ensure a safe environment.
- Assisted with crowd control during large events held at the facility.
- Collaborated with local law enforcement during special events.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Reported safety hazards for remediation response.
- Maintained accurate logs of all security related activities.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
Seasonal Cash Control Teller
Six Flags Great America
Gurnee, Illinois
04.2004 - 10.2004
- Collected daily revenue from park departments, ensuring accuracy through checks and balances.
- Balance bank bags at the end of the operating day.
- Assisted in counting and balancing daily revenue, adapting to varying hours and shifts to meet operational needs.
- Provide cash bags to employees in various departments requiring the use of currency.
- Sort loose change using a sorting machine and keep track of amounts collected.
- Entered data into computer systems with precision, maintaining accurate financial records.
Seasonal Cash Control Teller
Six Flags Great America
Gurnee, Illinois
04.2003 - 10.2003
- Checked and reconciled bank bags at day's end, confirming accuracy of financial reporting.
- Collected daily revenue from park departments, ensuring accuracy through checks and balances.
- Assisted with counting and balancing the park's daily revenue working varying hours and shifts.
- Provide cash bags to employees in various departments requiring the use of currency.
- Organized and counted loose change using a sorting machine, maintaining accurate financial records.
- Performed data entry tasks accurately and efficiently
Seasonal Retail Worker/Lead
Six Flags Great America
Gurnee, Illinois
04.2001 - 10.2001
- Assumed lead supervisory role for seasonal team, acting as first line of support between seasonal employees and supervisors.
- Oversaw operations of multiple retail stores within assigned area, ensuring smooth daily functions and customer service.
- Coordinated employee assignments to ensure adequate coverage across two to six retail stores and managed scheduling of breaks.
- Trained new staff on operational procedures and customer interaction techniques.
- Engaged with guests to enhance their shopping experience and address inquiries.
- Assisted customers with merchandise selection and provided product information.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Operated cash registers, processed transactions, and handled customer payments.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Participated in special events to promote merchandise and drive customer engagement.
- Collaborated with team members to restock shelves and manage inventory levels.
- Enforced company policies regarding customer service and safety standards.
- Maintained cleanliness and organization of retail displays and work areas.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Covered store floor during breaks to ensure continuous customer service.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
Season Retail Worker
Six Flags Great America
Gurnee, Illinois
04.2000 - 10.2000
- Greeted customers, identified their needs and provided assistance with product selection.
- Assisted guests with merchandise selection and inquiries.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Interacted with shoppers to enhance their shopping experience, providing assistance and information on merchandise and product features.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Operated cash registers and processed transactions efficiently.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Maintained cleanliness and organization of retail displays and stock areas.
- Restocked merchandise and monitored inventory levels regularly.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Trained new employees on sales techniques and operational procedures.
Education
High School Diploma -
Richmond Burton High School
Richmond, IL05-2002
Some College (No Degree) - Criminal Justice
McHenry County College
Crystal Lake, ILSkills
- CAD systems
- Interagency coordination
- Incident prioritization
- Risk assessment
- Problem solving
- Critical thinking
- Multitasking and prioritization
- Organizational skills
- Training and mentoring
- Collaborative teamwork
- Cross-departmental teamwork
- Effective communication
- Communication skills
Certification
- Advanced TIME Operator Certification
Timeline
Dispatch Supervisor
Village of Twin Lakes/Twin Lakes Police Department
11.2024 - 07.2026
Probation & Parole Agent
Wisconsin Department of Community Corrections
01.2023 - 11.2024
Dispatcher
Village of Twin Lakes/Twin Lakes Police Department
12.2006 - 01.2023
Security Officer/Full Time Supervisor
Six Flags Great America
04.2006 - 11.2006
Seasonal Security Officer
Six Flags Great America
04.2005 - 10.2005
Seasonal Cash Control Teller
Six Flags Great America
04.2004 - 10.2004
Seasonal Cash Control Teller
Six Flags Great America
04.2003 - 10.2003
Seasonal Retail Worker/Lead
Six Flags Great America
04.2001 - 10.2001
Season Retail Worker
Six Flags Great America
04.2000 - 10.2000
High School Diploma -
Richmond Burton High School
Some College (No Degree) - Criminal Justice
McHenry County College