Erin Schmertz
Philadelphia,PA
Summary
Results-driven Store Manager with 13 years of retail management experience. Focused on driving sales and improving customer experiences through effective sales operations, inventory management, and staff training. Committed to implementing innovative merchandising strategies and fostering a collaborative team environment.
Overview
14
14
years of professional experience
Work History
Flagship Store Manager
Five Below
Philadelphia, PA
04.2024 - Current
- Managed flagship store operations for Five Below, ensuring daily sales floor readiness.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Conducted regular performance reviews to ensure staff members were meeting expectations and providing excellent customer service.
Store Manager
Five Below
Clifton, NJ
01.2023 - 04.2024
- Directed day-to-day store operations for value-focused retail setting.
- Ensured compliance with merchandising standards across store to maintain operational excellence.
- Enhanced workflow productivity by developing team talent through targeted management and training initiatives.
- Recruited and trained new employees, ensuring effective onboarding and integration into store operations.
Merchandise Manager
Five Below
Clifton, NJ
05.2022 - 01.2023
- Maximized sales and revenue by overseeing merchandise and visual presentation.
- Arranged merchandise strategically to maximize sales potential in key store areas.
- Designed interactive displays to enhance customer engagement and store experience.
- Displayed targeted signage to effectively promote products and sales initiatives.
- Established strong vendor relationships to maintain and support business.
Associate Merchandise Team Leader
American Eagle Outfitters Inc
Elizabeth, NJ
11.2020 - 05.2022
- Directed merchandise flow across American Eagle and Aerie sales floors and stockrooms to maintain operational efficiency.
- Coordinated planogram execution with store management to ensure compliance and enhance product display.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Relocated merchandise to designated retail areas and organized new products on shelves, racks, and bins for optimal presentation.
- Monitored stock to maintain sufficient quantity of featured product.
- Completed updates to signage, marketing materials and item price tags to reflect current promotions.
Store Team Leader
American Eagle Outfitters Inc
Rockaway, NJ
11.2018 - 11.2020
- Established rapport with customers, enhancing sales and identifying trends affecting store operations.
- Supported store management in fostering sales-oriented culture with strong emphasis on superior customer service.
- Maintained efficient team operations by coordinating effective schedules and employee work assignments.
- Protected store inventory and company assets with sound security and loss prevention strategies.
Merchandise Team Leader
American Eagle Outfitters Inc
Rockaway, NJ
11.2017 - 11.2018
- Led merchandising floor sets for American Eagle Outfitters stores.
- Trained associates on visual standards and brand presentation, ensuring alignment with brand identity.
- Delegated daily tasks to team members, enhancing overall team productivity.
- Mentored newly hired employees on machine operations and trained on safety procedures, fostering a safer work environment.
- Assisted customers with inquiries and fitting room needs to enhance their shopping experience.
Store Manager
Cotton On Group
Wayne, NJ
01.2017 - 11.2017
- Enhanced workflow productivity by recruiting, training, and mentoring high-performing staff.
- Managed daily paperwork, balanced register drawers, created staffing schedules, and prepared deposits efficiently.
- Implemented merchandising standards for product displays in retail environment for seasonal and promotional displays
- Resolved customer issues through investigation, effective communication, and relationship building.
Stock Supervisor
DSW Designer Shoe Warehouse
Wayne, NJ
05.2016 - 01.2017
- Supported planning and execution of stock management activities to enhance sales performance.
- Processed incoming shipments by receiving, unpacking, and sorting cartons for efficient inventory management.
- Restocked sales floor with footwear from backroom inventory to maintain optimal product availability.
- Controlled expenses and protected company assets to minimize losses and maximize store profitability.
Supervisor
Bath & Body Works
Paramus, NJ
05.2014 - 05.2016
- Established and enforced clear goals to enhance team collaboration and performance.
- Trained associates on customer service techniques and product knowledge standards to improve customer interactions.
- Supported merchandising resets and seasonal product floor sets to optimize product presentation and availability.
- Responded to customer questions regarding products, prices and availability.
Key Holder
Bath & Body Works
Paramus, NJ
06.2013 - 05.2014
- Achieved sales goals through customer engagement, exceptional service, and promotion of special items.
- Executed daily key holder procedures to ensure smooth opening and closing of Bath & Body Works store.
Sales Associate
Bath & Body Works
Paramus, NJ
05.2012 - 06.2013
Education
New Milford High School
New Milford, NJ01-2012
Skills
- Culture development
- Customer service management
- Retail operations
- Visual merchandising
- Inventory management
- Sales performance
- Leadership development
Personal Information
Title: Store manager
Timeline
Flagship Store Manager
Five Below
04.2024 - Current
Store Manager
Five Below
01.2023 - 04.2024
Merchandise Manager
Five Below
05.2022 - 01.2023
Associate Merchandise Team Leader
American Eagle Outfitters Inc
11.2020 - 05.2022
Store Team Leader
American Eagle Outfitters Inc
11.2018 - 11.2020
Merchandise Team Leader
American Eagle Outfitters Inc
11.2017 - 11.2018
Store Manager
Cotton On Group
01.2017 - 11.2017
Stock Supervisor
DSW Designer Shoe Warehouse
05.2016 - 01.2017
Supervisor
Bath & Body Works
05.2014 - 05.2016
Key Holder
Bath & Body Works
06.2013 - 05.2014
Sales Associate
Bath & Body Works
05.2012 - 06.2013
New Milford High School