Erin Scott
Bellevue,WA
Summary
Energetic Clinical Practice Manager offering wealth of experience and knowledge in both patient and employee relations. Offering more than six years of experience working for several well-known Naturopathic Physicians. Well-versed in training new policies and procedures for staff implementation and maintaining relationships with vendors and local healthcare facilities. Looking for a new, exciting role as an Employee Experience Specialist.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical Practice Manager
NaturoMedica
Issaquah, WA
08.2016 - Current
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed policies and procedures for effective practice management.
- Boosted staff morale by offering constructive feedback and specific direction.
- Consulted with healthcare professionals on business decisions.
- Ordered all office supplies and kept check on inventory levels.
- Oversaw accounting, budgeting, and financial reporting.
- Created and implemented organizational policies and procedures.
- Communicated closely with patients, ensuring medical information was kept private.
- Trained interns and newly hired team members on office procedures and computer system.
- Developed and maintained electronic record management systems to analyze and process data.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Manager of Training and Customer Experience
NaturoMedica
Issaquah, WA
08.2016 - Current
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Registered Medical Assistant
NaturoMedica
Issaquah, WA
08.2016 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Maintained detailed records of test results by entering data and patient information into computer.
Education
Bachelor of Science - Health And Wellness
Bellevue College
Bellevue, WA06.2021
Skills
- Service Utilization Improvements
- Specialty Care
- Financial Operations Oversight
- Medical Personnel Recruitment
- Policy and Program Development
- Workflow Management
- Certification and Accreditation
- Employee Recruitment and Hiring
- File and Records Management
- Employee Training Program
Certification
- Certified Medical Assistant
- CPR
Timeline
Clinical Practice Manager
NaturoMedica
08.2016 - Current
Manager of Training and Customer Experience
NaturoMedica
08.2016 - Current
Registered Medical Assistant
NaturoMedica
08.2016 - Current
Bachelor of Science - Health And Wellness
Bellevue College
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