LA KEESHA ARRINGTON-VEGA
Relocating In August 2024,Wilson
Summary
A "working" manager who also serves as a Certified Community Health Worker and a State Certified Medical Assistance and Insurance Navigator. A dynamic and compassionate administrative and operations professional with 15 years of hands on experience with staffing, operating, managing and developing medical clinic operations and creating an environment of service excellence. Focused on revenue cycle management, developing and maintaining high standards of practice and implementing agency programs and policies while committing to a cost-effective and patient focused practice.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Practice Manager
Healthcare for the Homeless
12.2017 - Current
- Directly supervise licensed professional and operational staff members and provide indirect supervision and direct operational management support to medical staff members.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Oversaw the hiring process for new employees, selecting candidates who aligned with Agency mission and values.
- Coordinated with insurance providers to streamline billing processes and minimize reimbursement delays.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Created and implemented organizational policies and procedures.
- Developed and improved workflows for patient access and increased synergy between front and back office staff
- Created and implemented community outreach programs to improve access and increase patient flow
- Oversee scheduling, registration, insurance processing and verification, enrollment, coding, referrals, coordination of care and discharges.
- Monitor efficiency and productivity and provide support or direction to address lapses in service provisions.
- Manage maintenance and licensure of all equipment and instruments, manage procurement and coordinate efforts of and interactions with security, facilities, IT and other supportive bodies.
- Assess clinic flow, create assess and implement operational workflows and monitor clinic activities through EMR and real time observation.
- Manage all clinic correspondence and all encounter forms and charge tickets.
- Ensure excellent patient and client satisfaction, compile and mange monthly and quarterly reports and participate in annual Strategic Planning activities for Community Sites.
- Coordinates and participates in meetings and serves on committees geared towards improving service and meeting community and population needs.
- Ensure proper training and orientation of new hires; conduct regular facility audits including repair and maintenance, violations, and codes.
- Maintains inventory of clinic supply and appropriate logs and controls for medications and equipment.
- Manages time cards, insurance policies, licensing and credentials management, time off, coverage and professional development for staff and provides executive level administrative and operational support to Sr. Director of Regional Operations.
- Developed and maintained electronic record management systems to analyze and process data
- Trained interns and newly hired team members on office procedures and computer system
- Assessed processes and procedures, complying with OSHA and HIPAA regulations
Patient Access Representative II (Bilingual)
Healthcare for the Homeless
11.2015 - 11.2017
- Schedule appointments for clients across multiple disciplines – in person and through telephonic requests.
- Managed over 50 calls per day in English and Spanish to connect clients with appointments and services.
- Acted as first point of contact for new and returning clients and for client service issue resolutions.
- Register clients in appropriate systems; verify insurance, research providers, manage internal record keeping and coordinated external and specialty care.
- Lead clients through discharge process; providing referral information, scheduling follow-up appointments and complete records requests.
- Provide administrative support for cross disciplines and community sites.
- Actively participate in performance improvement initiatives and advocacy activities.
- Provide medical interpretation services for clinical services in Spanish.
Concierge (supplemental Employment)
Bozzuto Management Company
07.2023 - Current
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to successful execution of memorable occasions.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Kept up-to-date on industry trends and best practices in order to continually enhance the quality of services offered.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Practice Coordinator/Medical Billing (Bilingual)
Carr Medical Specialties/Mid, Atlantic Spinal Rehab
02.2012 - 08.2015
- Responsible for all aspects of front desk management: scheduling receptionists, answering and directing calls, managing patient intake, overseeing patient flow.
- Created employee handbook
- Medical billing and coding, EMR and paper record management, claims evaluation and electronic and paper submission.
- Procedure authorizations management and coordination of care.
- Event planning and logistics.
- Provide medical interpretation services for clinical services in Spanish.
- Supervised team of 4 office personnel
- Ordered all office supplies and kept check on inventory levels
- Assessed processes and procedures, complying with OSHA and HIPAA regulations
- Trained interns and newly hired team members on office procedures and computer system
- Oversaw accounting, budgeting, and financial reporting
Executive Assistant Bilingual – Medical
Maryland Healthcare Clinics
06.2006 - 04.2011
- Managing calls and schedules of President and Vice President of multi-location, multi-specialty medical group.
- Complete medical billing, claims evaluation and electronic submission, payment and charge posting, appeals and disputes.
- Managed credentialing for 20 medical providers
- Managed Medicare Billing and error resolution for 15 locations
- Event planning and logistical coordination for conferences and corporate events including exhibit preparations.
- Provide concierge service to visiting attorneys and medical professionals.
- Manage all corporate correspondence, supply and inventory management.
- Assist management with compliance reporting.
- Provide interpreting services in Spanish.
- Supervised work of contracted employees to keep on task for timely completion
- Used critical thinking to break down problems, evaluate solutions and make decisions
Front Office Lead - Billing
Oluremi T, Ilupeju, M.D.P.A
06.2002 - 12.2005
- Maintaining office, surgical and on-call schedules.
- Coding and scheduling in and outpatient surgical procedures.
- Coordinating admissions and transfers.
- Creating and maintaining patient charts, authorizing and verifying insurance eligibility and benefits.
- Collecting recording and applying copayments and deductibles.
- Completing laboratory requisitions, reporting patient results as directed.
- Transcribing orders, notes, memorandums and medical documents.
- AR/AP management, banking and reconciliations, inventory, personnel and front desk management.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities
- Improved office operations by automating client correspondence, record tracking and data communications
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Education
Associate of Science - Early Childhood Education/Special Education
The Community College of Baltimore County
Essex, MD09.2024
Certificate - Health Information Management - Health Information Management
Baltimore City Community College
Baltimore, MDLiberal Arts And General Studies
Montgomery College
Rockville, MD04.1996
Skills
- Budget Planning
- Interdepartmental Functions Coordination
- Service Rates Establishment
- Financial Reporting Coordination
- Financial Operations Oversight
- Policy and Program Development
- Employee Work Scheduling
- Employee Training Program
- Process Implementation
- In-service Programs
- Employee Supervision
- Service Utilization Improvements
Certification
Certified Community Health Worker - 00757-21-A
MHBE Certified Navigator - NAV00362
Affiliations
PAHCOM, NAHAM
Languages
Spanish
Native or Bilingual
Timeline
Concierge (supplemental Employment)
Bozzuto Management Company
07.2023 - Current
Practice Manager
Healthcare for the Homeless
12.2017 - Current
Patient Access Representative II (Bilingual)
Healthcare for the Homeless
11.2015 - 11.2017
Practice Coordinator/Medical Billing (Bilingual)
Carr Medical Specialties/Mid, Atlantic Spinal Rehab
02.2012 - 08.2015
Executive Assistant Bilingual – Medical
Maryland Healthcare Clinics
06.2006 - 04.2011
Front Office Lead - Billing
Oluremi T, Ilupeju, M.D.P.A
06.2002 - 12.2005
Certified Community Health Worker - 00757-21-A
MHBE Certified Navigator - NAV00362
Associate of Science - Early Childhood Education/Special Education
The Community College of Baltimore County
Certificate - Health Information Management - Health Information Management
Baltimore City Community College
Liberal Arts And General Studies
Montgomery College
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