Erin Smith
Arlington,United States
Summary
Enthusiastic restaurant manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Skilled in working under pressure and adapting to new situations and challenges to ensure guest satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
El Chico Cafe
Pantego, Texas
11.2016 - 09.2022
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Verified accurate records and sufficient supplies by conducting weekly inventories of food, beverages, glassware and other materials.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Assistant Restaurant Manager
El Chico Cafe
Pantego, Texas
03.2015 - 11.2016
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
Server/ Hourly Supervisor
El Chico Cafe
Pantego , Texas
07.2012 - 03.2015
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Delta State University
Cleveland, MSSkills
- Strategic Forecasting
- Restaurant Operation
- Guest Satisfaction
- Inventory and Supply Control
Certification
- Food Handlers License
- TABC License
Timeline
Restaurant General Manager
El Chico Cafe
11.2016 - 09.2022
Assistant Restaurant Manager
El Chico Cafe
03.2015 - 11.2016
Server/ Hourly Supervisor
El Chico Cafe
07.2012 - 03.2015
Delta State University
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