Erin Soto
Vicksburg,MS
Summary
Results-driven Operations Manager with 10+ years of experience across inventory control, hospitality, and medical office administration. Proven leader who streamlines processes, reduces shrinkage, and boosts team productivity through targeted inventory controls, vendor management, and staff development. Skilled in payroll, scheduling, budgeting, insurance verification, and maintaining accurate EHRs; experienced with high-volume data entry and confidential record handling. Strong communicator focused on improving operational efficiency, ensuring compliance, and delivering exceptional customer and patient experiences.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Team Trainer & Inventory Management Coordinator
Love's Travel Stops & Country Stores Inc.
Vicksburg, MS
08.2024 - Current
- Lead end-to-end inventory and vendor operations for a high-volume travel stop: oversee receiving, systematic stocking, and warehouse/backroom optimization to maximize storage efficiency. Conduct routine cycle counts and full physical inventories to reduce shrinkage and maintain high data accuracy in the inventory management system. Act as primary liaison to suppliers and logistics partners to streamline delivery schedules, resolve discrepancies and damage claims, and improve on-time fulfillment. Support daily store operations by directing shift activities, assigning tasks, coaching team members, and assisting the General Manager to meet service and sales objectives. Champion safety and compliance by enforcing company policies and OSHA standards, and maintain meticulous digital and physical logs for inventory tracking, compliance reporting, and shift handovers.
Operations Manager
R&H Administrative Services
Austin, TX
09.2017 - 10.2022
- Oversaw daily office functions to optimize efficiency and ensure compliance with policies. Delivered precise medical, legal, insurance, and general transcription services within stringent deadlines. Executed high-volume data entry and thorough document evaluations while ensuring record integrity through careful attention to detail. Administered payroll processes, tracked expense reports, and safeguarded confidential client accounts with professionalism. Managed a multi-line phone system and coordinated email and fax communications while offering comprehensive administrative assistance. Supervised office supply inventory, organized logistics, and provided responsive customer service to diverse stakeholders. Handled confidential information with professionalism while adhering to strict confidentiality standards.
General Manager in Training
Extended Stay America
Austin, TX
12.2016 - 09.2017
- Participated in an intensive training program to prepare for a General Manager role, gaining experience in hotel operations and guest services. Focused on understanding business strategies and customer satisfaction, while managing day-to-day activities.
Front Office Manager
Best Western Bastrop Pines Inn
Bastrop, TX
07.2015 - 11.2016
- Oversaw front desk operations to enhance check-in/check-out efficiency and elevate guest service standards. Directed recruitment, training, supervision, and scheduling of front desk staff to secure reliable coverage and optimal performance. Managed employee payroll processing, daily financial transactions, and cash reconciliation with meticulous accuracy. Compiled incident and operational reports, maintained comprehensive records, and upheld compliance with company policies. Attained hotel manager certification, reflecting expertise in leadership and hotel operations management.
Medical Office Receptionist
Texan Eye Care
Bastrop, TX
01.2013 - 06.2015
- Coordinated insurance verification processes to enhance patient service
- Efficiency. Managed patient scheduling and appointmentreminders to optimize office
- Workflow. Assisted in maintaining electronic health records, ensuring accuracy and confidentiality. Trained new staff on office procedures and patient management systems for operational consistency.
- Provided exceptional customer service by addressing patientinquiries and resolving issues promptly
Education
Certificate of Technical Studies - Medical Assisting & Administration
Everest Institute
Austin01-2013
Skills
Typing Speed: 67–77 WPM
Vendor Relations
Reception & OfficeAdministration
QualityAssurance
Data Entry, Document Review &
Cash Handling & Reconciliation
Patient & Staff Scheduling
Payroll Processing
Accounts Payable & Receivable
Transcription
Medical, Legal & General
Medical Terminology
Microsoft Office Suite
Retail & Hotel Operations
Team Leadership
- Typing Speed: 67–77 WPM
- Inventory Management
- Team Leadership, Coaching & Development
- Retail & Hotel Operations
- Microsoft Office Suite
- Medical, Legal & General Transcriptions
- Accounts Payable & Receivable
- Payroll Processing
- Patient & Staff Scheduling
- Cash Handling & Reconciliation
- Data Entry & Document Review
- Reception & Office Administration
Certification
Inventory Management Certification
Hospitality Management/ Front
Desk Manager Certification
CPR & FirstAid Certified
HIPAA Training
OSHA Training
Medical Assisting & Administration Certification
Timeline
Team Trainer & Inventory Management Coordinator
Love's Travel Stops & Country Stores Inc.
08.2024 - Current
Operations Manager
R&H Administrative Services
09.2017 - 10.2022
General Manager in Training
Extended Stay America
12.2016 - 09.2017
Front Office Manager
Best Western Bastrop Pines Inn
07.2015 - 11.2016
Medical Office Receptionist
Texan Eye Care
01.2013 - 06.2015
Certificate of Technical Studies - Medical Assisting & Administration
Everest Institute