Erin Southards
Gilbert,AZ
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships with individuals.
Overview
10
10
years of professional experience
Work History
Professional Photographer
Erin Southards Photography
Gilbert, AZ
01.2014 - Current
- I collaborate with clients to plan shoots for graduations, holidays, milestone shoots etc. I enjoy creating vibrant backdrops and memorable moments for my clients.
Health-Aide
Higley School District
Gilbert, AZ
11.2019 - 02.2021
- Administered daily medications, handled basic requests.
- I was able to over see kids needs on a day to day and make sure that they were cared for during the day.
- I also conducted eye exams for classroom assessment.
- Good office organization skills as it was needed to make sure kids were up to date on all required vaccines for school.
- I connect well and had a good communication with parents.
- Conducted end of the year reports for the health department.
Green to Crystal Clear Pools
Jennifer Goodwin
Gilbert , AZ
03.2021 - 10.2021
- I took in dispatch calls from various home warranty companies that were submitted by the homeowners, which lead to documenting conversations with customers to track requests, problems and solutions.
- Maintained customer satisfaction with forward-thinking strategies to determine how to help the customers with there service needs.
- Assisted customers with setting up appointments
Para Professional
Autism Academy for Education & Development
Gilbert , AZ
11.2023 - Current
- Provided one-on-one instruction to students with Autism Spectrum Disorders in a classroom setting.
- Assisted in developing appropriate behavior plans, data collection systems and progress monitoring tools for students.
- Monitored student performance using evidence based practices to identify areas of need or improvement.
- Facilitated small group instruction tailored to meet individual needs of students.
- Assisted teachers in managing challenging behaviors associated with Autism Spectrum while maintaining a safe learning environment.
Education
High School Diploma -
Mt. Rainer High School
Seattle, WA06.1998
Some College (No Degree) - Communications
Maricopa Community Colleges - Mesa Community College
Mesa, AZSome College (No Degree) - Communications
Chandler Gilbert Community College
Chandler, AZSkills
- I have provided customer service for over 25 years Much of my experience came from working for The Gap for over 10 years, following Nordstrom, prior to taking on the Job of Mom My experience consisted of merchandising, organizing fashion shows, building a cliental, visual merchandising, media, and store location set up and connecting with people
- My customer service continued with volunteered work through the high school that my daughters attend I was Vice President of the booster over the entire school for 2 years at Higley High School I orchestrated recourses to raise money for the students, teachers and incoming sports Within the past year my skill sets have given me the opportunity to work with kids with Autism and it's been the best experience for me
Timeline
Para Professional
Autism Academy for Education & Development
11.2023 - Current
Green to Crystal Clear Pools
Jennifer Goodwin
03.2021 - 10.2021
Health-Aide
Higley School District
11.2019 - 02.2021
Professional Photographer
Erin Southards Photography
01.2014 - Current
High School Diploma -
Mt. Rainer High School
Some College (No Degree) - Communications
Maricopa Community Colleges - Mesa Community College
Some College (No Degree) - Communications
Chandler Gilbert Community College
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