Summary
Overview
Work History
Education
Skills
Timeline
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Erin Steinsberger

Indianapolis,IN

Summary

Accomplished Manager with a proven track record at H&R Block, enhancing customer satisfaction and employee performance through effective leadership and a customer service excellence program. Skilled in regulatory compliance and crisis management, adept at fostering client relationships and driving performance improvement. Demonstrates a strong blend of strategic oversight and hands-on training capabilities.

Overview

9
9
years of professional experience

Work History

Manager

H&r Block
Indianapolis, IN
08.2016 - Current
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Monitored staff performance and addressed issues.
  • Provided leadership during times of organizational change or crisis situations.

Banker

Chase Bank
Indianapolis, IN
04.2021 - 08.2023
  • Verified customer identity using government-issued identification documents.
  • Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
  • Ensured compliance with state and federal banking regulations through regular reviews.
  • Helped customers understand and use mobile applications and online banking.
  • Conducted daily audits of cash transactions to ensure accuracy and adherence to internal controls.

Education

High School Diploma -

Speedway HS
Speeedway
05-2002

Skills

  • Performance management
  • Employee training
  • Customer service
  • Regulatory compliance
  • Client relationship management
  • Crisis management

Timeline

Banker

Chase Bank
04.2021 - 08.2023

Manager

H&r Block
08.2016 - Current

High School Diploma -

Speedway HS

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Erin Steinsberger