Erin Stewart
bear,DE
Summary
Results-driven professional with a strong customer service focus, adept at resolving complaints and enhancing satisfaction. Proven ability to train staff and ensure compliance with quality and safety standards.
Overview
1
1
year of professional experience
Work History
Shift Manager
CVS Pharmacy
Bear, DE
06.2025 - Current
- Supervised daily store operations to ensure compliance with company policies and safety standards.
- Managed inventory levels by conducting regular stock audits and coordinating restocking efforts.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Enhanced team performance through effective scheduling and delegation of tasks based on individual strengths.
- Resolved customer inquiries and complaints efficiently, promoting positive shopping experiences.
- Collaborated with pharmacy staff to streamline prescription fulfillment processes, improving overall workflow efficiency.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Conducted performance evaluations for team members, providing constructive feedback to support professional growth.
- Kept employees operating productively and working on task to meet business and customer needs.
Customer Service Lead
Royal Farms
Middletown, DE
10.2024 - 06.2025
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Trained new staff on customer service protocols and operational procedures.
- Resolved customer complaints efficiently, enhancing overall satisfaction levels.
- Maintained product knowledge to provide accurate information to customers.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
MADISON CENTRAL
Old Bridge, NJ06-1994
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Payment processing
- Documentation and reporting
- Staff development
- Quality assurance
- Delegating work
- Relationship building
- Energetic and enthusiastic
- Handling customer complaints
- Punctual and reliable
- Opening and closing procedures
Timeline
Shift Manager
CVS Pharmacy
06.2025 - Current
Customer Service Lead
Royal Farms
10.2024 - 06.2025
High School Diploma -
MADISON CENTRAL