Summary
Overview
Work History
Education
Skills
Contacts
Timeline
Erin Stewart Walen

Erin Stewart Walen

North Dartmouth,MA

Summary

Dynamic Gust Service Leader with strong background exceeding customer expectations by training, coaching and leading team. Trained and mentored associates to achieve goals by offering guidance on daily tasks and positive feedback. Poised and professional when resolving difficult or complex customer service complaints or requests. Excels in research, communication and problem-solving. Highly adaptable individual bringing 18 years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.

Overview

20
20
years of professional experience

Work History

Instacart Full Service Shop & Deliver Service

Independent Contractors
North Dartmouth, MA
04.2023 - Current
  • Completed shopping for customer orders at specific retail locations locally
  • Provided courteous door-to-door service for customers, loading and unloading packages and purchases safely.
  • Responded promptly to passenger requests during trips
  • Assisted customers with special needs by accommodating specific delivery requests
  • Transported cargo securely from one location to another in accordance with company policy.
  • Utilized GPS navigation systems effectively throughout trips while following designated routes or instructions from dispatch personnel
  • Delivered goods and services to customers on time and in excellent condition
  • Achieved consistently high customer scores due to exceptional service

Integrative Nutrition Health Coach

01.2020 - Current
  • Conduct Client Health Histories, Provide support and encouragement for healthy lifestyles, Knowledge of general nutrition and diet, Utilize coaching tools for personal growth

Reiki Master/Teacher

01.2014 - Current
  • Provide Reiki treatment, Group Reiki Treatment and Group Meditations

Guest Service Leader

Cumberland Farms
Westport, MA
10.2019 - 04.2023
  • Processed payments using cash registers, credit card terminals, and other point-of-sale equipment
  • Organized the store floor to ensure that products were easily accessible for customers, following planograms and checking product expiration dates
  • Performed daily duties such as managers reports and monthly inventory, cleaning, organizing, restocking supplies, placing orders
  • Ensured compliance with health and safety regulations at all times, as well as local and state guidelines for age restricted products ( lottery, cigarettes, alcohol)
  • Managed customer complaints and rectified issues to complete satisfaction
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions
  • Received Vendor product and invoicing

Cleaning Manager/Leasing Agent

Acorn Management
New Bedford, MA
01.2009 - 01.2010
  • Responsible for cleaning/upkeep of public areas/lobby/elevator/halls/bathrooms, Construction Cleanup before Tenant move in, Ordering and Receiving supplies, Answering phones, prospective tenant tours, Processing paperwork and accepting payments

Crew Trainer

Taco Bell
Dartmouth, MA
01.2004 - 01.2006
  • Responsible for upholding company policies and procedures, Teaching new team members food safety, products, protocol and customer service.

Education

Certificate Program - Medical Billing and Coding

The Salter School
01.2012

Health Coach Certificate Program -

Institute of Integrative Nutrition

High School Diploma -

Dartmouth High School

Skills

  • Type 180 wpm
  • Food Safety skills
  • Team Mindset/ Team Leader
  • City and Non-City Driving
  • Customer Service
  • Punctual and Reliable
  • Time Management
  • Staff Development Training & Mentoring
  • Waste Reduction
  • Incidents Management
  • Problem-Solving
  • Equipment Troubleshooting
  • Inventory Control
  • Operations Management
  • Schedule Development

Contacts

  • Cindy Proulx, Manager, Cumberland Farms, 508-324-1578
  • Paul Ford, 781-588-4648
  • Seanna Kelly, 804-248-2906

Timeline

Instacart Full Service Shop & Deliver Service - Independent Contractors
04.2023 - Current
Integrative Nutrition Health Coach -
01.2020 - Current
Guest Service Leader - Cumberland Farms
10.2019 - 04.2023
Reiki Master/Teacher -
01.2014 - Current
Cleaning Manager/Leasing Agent - Acorn Management
01.2009 - 01.2010
Crew Trainer - Taco Bell
01.2004 - 01.2006
The Salter School - Certificate Program, Medical Billing and Coding
Institute of Integrative Nutrition - Health Coach Certificate Program,
Dartmouth High School - High School Diploma,

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Erin Stewart Walen