Erin Sullivan
Raleigh,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Excellent knowledge of collection and claims procedures with strong communication skills utilized in resolving customer queries. Skilled in accurately preparing on-time weekly and monthly reports. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.
Overview
19
19
years of professional experience
Work History
Accounts Receivable Specialist
Lightwave Dental
01.2019 - Current
- Processed insurance payments, prepared and mailed invoices to customers, and documented account updates.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds
- Followed up overdue payments and payment plans from clients to establish good cash flow.
Financial Coordinator
AB&B Management
02.2015 - 01.2019
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Effectively communicated coverage and patient financial obligations to dental office staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Trained new hires on insurance guidelines and business protocols.
Insurance Coordinator
Research Triangle Dental
10.2009 - 02.2015
- Greeted and assisted patients with check-in and check-out.
- Posted insurance and cash payments to accounts and maintained records.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Processed monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Presented treatment plans, provided clarity of insurance coverage for clients and made sound financial arrangements for payment of services.
- Trained new staff on data management, phone etiquette and other office duties.
Front Office Manager
Dr. Jodi Foy, DDS, PA
05.2006 - 10.2009
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Achieved revenue goals by managing collections and accounts receivables, and insurance billing.
- Acted as sole point of contact to set appointments, resolve billing and insurance inquiries, present treatment and make all financial arrangements.
Education
Bachelor of Science - Business Administration And Equestrian Studies
Averett University
Danville, VASkills
- Cross-Functional Team Collaboration
- Customer Service and Assistance
- Strategic Thinking Skills
- Aging Reports Analysis
- Process Improvement
- Invoice Preparation
Timeline
Accounts Receivable Specialist
Lightwave Dental
01.2019 - Current
Financial Coordinator
AB&B Management
02.2015 - 01.2019
Insurance Coordinator
Research Triangle Dental
10.2009 - 02.2015
Front Office Manager
Dr. Jodi Foy, DDS, PA
05.2006 - 10.2009
Bachelor of Science - Business Administration And Equestrian Studies
Averett University
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