Denyse Miele

• Processed high-volume accounts receivable transactions.
• Reconciled customer accounts to ensure accuracy and resolve discrepancies.
• Generated and distributed invoices utilizing ERP software system.
• Managed collection efforts by initiating follow-up communications with clients.
• Trained new staff on accounts receivable procedures and best practices.
• Analyzed aging reports to identify overdue accounts and recommend actions.
• Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Monitored accounts to verify compliance with payment terms and schedules.
• Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
• Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
• Collaborated with sales teams to address billing discrepancies and resolve client disputes promptly.
• Trained new team members on company policies, software systems, and effective accounts receivable practices for seamless integration into the role.
• Maintained accurate financial records with attention to detail in data entry and account management.
• Submitted cash and check deposits and generated cash receipts to record money received in Great Plains and Excel.
• Facilitated smoother audit processes by maintaining comprehensive documentation of all accounts receivable activities.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate records.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Matched purchase orders with invoices and recorded necessary information.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Worked with VP of Finance to confirm account accuracy by reviewing and reconciling checks monthly.
• Input financial data and produced reports using a Great Plainscand Excel.
• Recorded deposits, reconciled monthly bank accounts, logged on to alternative software systems to submit invoices using specific PO #'s that companies supplied to us for shredding or water coolers.
• Created invoices with Great Plains and information on an Excel spreadsheet for watercoolers.
• Performed monthly Autopays.
• Caught errors before problems happened and called the manager of commercial services to resolve/confirm qty errors etc.

• Developed training materials to support onboarding of new employees
• Supervised 2 part-time employees. Now 1 part-time employee.
• Trained staff on operational procedures and best practices for efficiency.
• Researched and reported state and federal law about Telemarketing vs Customer Support.
• Collaborated as a team to enhance customer service and campaign goals. This ensured agents were comfortable with the scripts they were referencing when making calls.
• Conducted regular performance evaluations, providing constructive feedback to team members..
• Mentored junior staff members, providing guidance on best practices for efficient task completion and excellent customer service.
• Worked closely with HR director to ensure compliance with local, state, and federal regulations regarding workplace safety and employment laws.
• Assisting in receiving Front desk and watercooler calls.
• Currently assisting IT with flowcharts and Department work instructions.

• Assisted clients with inquiries and service requests, ensuring prompt resolution of issues.
• Maintained accurate records of client interactions and transactions. Sent all info to Commercial Services Manager to update information in CRM system.
• Collaborated with team members to enhance customer service processes and workflows.
• Completed Special projects with Commercial Services Manager
• Started the process of learning what we would do in call center.
• Completed internal campaigns for Commercial Services Department and Social Services.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Increased customer satisfaction by addressing concerns promptly, resolving issues efficiently, and maintaining a professional demeanor at all times.
• Remedied customer/client inquiries (most neglected) , fostering positive relationships through effective communication.
• Facilitated dispute resolution when people were not being called back by numerous co workers.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

• Processed vendor invoices accurately and efficiently, ensuring timely payments.
• Reconciled accounts payable transactions to maintain financial accuracy.
• Assisted in month-end closing activities, contributing to financial reporting accuracy.
• Collaborated with internal teams to resolve discrepancies and improve workflow efficiency.
• Managed vendor relationships, addressing inquiries and maintaining positive communication.
• Trained new staff on accounts payable procedures and best practices for efficiency.
• Reduced invoice processing time with accurate data entry and timely vendor communication.
• Reached out to vendors and customers to verify information and follow up on client issues.
• Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
• Contributed to year-end closing process by ensuring all outstanding payables were accurately recorded and settled promptly.
• Updated vendor information regularly, ensuring accurate contact details and banking information for prompt payments.
• Collaborated with procurement team to resolve discrepancies between purchase orders and invoices received.
• Matched purchase orders with invoices and recorded necessary information.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Maintained account accuracy by reviewing and reconciling checks monthly.
• Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
• Input financial data and produced reports using Software.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Generated invoices upon receipt of billing information and tracked collection progress.
• 3 way matching (purchase order, receipt of the goods, and the supplier invoice).
• Obtained W9's of vendors. Entered their Data in our ERP (Great Plains then Business Central)
• Assisted VP of Finance in audits. She sent me list of info they needed and I downloaded and sent to them.
• Cross-trained with Accounts Receivable postion
• Assisted Customers calling in for AR Specialist when she was out. Took payments over the phone and applied their payment in Great Plains.
• Helped AR with shredding sales order when she was busy. Created invoices and emailed/mailed to customers. Some invoices were pay at time of invoicing. Referenced detailed notes I took.

I answered and directed phone calls and visitors. Ran remedial eye care program. Assisted clients and visitors in low vision store. Processed sales through square. Started assisting Accounting department with accounts payable 3 way matching. Took clients co-pays during monthly vision clinic. Registered incoming checks on check log. Distributed mail throughout departments. Wrote thank you letters for donations and input the data into DonorPerfect software. I asisted signing in and our groups for tours of the facility. I was the first person seen when clients and customers or vendors came through the door. I am a positive and happy person. I can set aside challenges or problems and still be a happy positive person. That attitude helps the organization whether it be in person talking with clients, customers or vendors or on the phone with them.

Received Craig Neilson Scholarship.

A member of Phi Theta Kappa. GPA 3.79