ERIN TARA CHRISTOPHER

• Energetic and customer-focused bartender who prepares and serves patrons alcoholic beverages in a fast-paced bar during day and night shifts, while abiding by local alcohol serving laws. During shift, engaged with customers, stocked the bar, and completed daily side tasks.
• Handles cash/credit card transactions and tab management using the Clover POS system, balances the register at the end of shift and pulls daily shift reporting information.

• Performs as a Customer Support Representative by providing fast, friendly and knowledgeable customer service that ensures all customers have a positive experience when setting up the product, receiving technical assistance, and when providing customer support

Script Team Specialist:

• Composing and updating the written instructions live receptionists follow on Live Receptionist calls using a designated computer program and html code

Call Grader:

• Helps in Quality Assurance by reviewing coworkers' performance, through biweekly call reviews and providing helpful feedback to better the company and help receptionists succeed

Former Virtual Assistant/Receptionist:

• Acted as a Virtual Receptionist for hundreds of companies by answering their calls and assisting their callers by placing orders, collecting lead information, inputting power/support tickets, scheduling appointments or following any other instructions given by the client.

• Prepared and served guests alcoholic beverages, non-alcoholic beverages, and food at high-volume events at Florida State University including Baseball games, Softball games, the PBR event and the Savannah Bananas event at Doak Campbell Stadium, Dick Howser Stadium and Joanne Graf Field.
• Provided friendly and fast customer service to guests by greeting guests, answering menu questions, providing prices, and engaging in small talk.
• Processed cashless transactions using the Clover POS system, checked IDs, and enforced liquor laws while maintaining a clean work environment.

• Made hundreds-thousands outgoing phone calls daily- through a dialing system
• Administered political polls, surveys and advocacy calls over the phone
• Imputed accurate data into a computer system

• Answered phone calls from dealers and consumers- assisted with order entry

• Participated in the study abroad program called First Year Abroad: Panama City, Panama Fall 2010, London, UK Spring 2011, Valencia, Spain Summer 2011
• GPA: 3.565