Erin Taylor
Manor
Summary
Dedicated professional specializing in patient registration and billing management. Demonstrated success in improving patient satisfaction through effective communication and teamwork with interdisciplinary groups. Maintains confidentiality and compliance while ensuring precision in insurance verification and claims processing.
Overview
16
16
years of professional experience
Work History
Access Service Representative
Baylor Scott & White
Round Rock
08.2018 - Current
- Managed patient registrations, capturing and updating accurate demographic and insurance information to ensure seamless healthcare access and facilitate efficient billing.
- Showcased expertise in utilizing electronic health records (EHR) and healthcare information systems, navigating and retrieving patient data with precision to facilitate streamlined workflows and enhance operational efficiency.
- Communicated with patients and insurance companies, utilizing strong interpersonal skills to verify insurance coverage and benefits.
- Maintained the highest standards of confidentiality and compliance with privacy regulations, safeguarding patient information in all interactions.
- Collaborated seamlessly with interdisciplinary teams, including clinical staff and revenue cycle departments, fostering a collaborative and patient-centric approach to access and billing services, optimizing patient satisfaction and organizational success.
Medical Insurance Billing Specialist
Urology Austin
09.2016 - Current
- Managed end-to-end insurance billing process, verifying insurance coverage, preparing and submitting claims, and reconciling payments to ensure accuracy and compliance with industry standards.
- Demonstrated comprehensive knowledge of complex insurance systems, coding requirements, and billing regulations, ensuring the precise assignment of appropriate billing codes for optimal reimbursement and adherence to legal and contractual obligations.
- Facilitated communication and collaboration with healthcare providers, insurance companies, and patients, addressing billing inquiries, resolving discrepancies, and ensuring timely payment processing.
- Documented billing transactions with rigorous record-keeping practices to uphold integrity and accuracy of financial data, supporting audit readiness and enabling efficient reporting and analysis.
- Distinguished myself as an accomplished Insurance Billing Specialist, consistently exhibiting a high level of proficiency and professionalism in all aspects of insurance billing operations.
Front Office Scheduling Coordinator
Austin Cancer Center
04.2015 - 09.2016
- Coordinated and managed appointments as Front Office Scheduling Coordinator, enhancing patient care and satisfaction through effective scheduling practices.
- Leveraged advanced scheduling software and systems to accurately schedule and reschedule appointments, taking into account provider availability, patient preferences, and clinic resources.
- Collaborated with healthcare providers, staff, and patients to streamline scheduling, reducing wait times and improving patient flow.
- Maintained meticulous and up-to-date scheduling records, documenting appointment details, cancellations, and rescheduling efforts, ensuring accurate and reliable information for future reference and reporting purposes.
- Addressed inquiries and requests from patients and external stakeholders promptly and courteously, ensuring a professional and welcoming front office experience.
Patient Registration Specialist
St. David's Medical Center
Austin
03.2010 - 02.2015
- Collected and validated patient demographic and insurance information, ensuring accuracy and completeness to support seamless healthcare operations.
- Inputted and updated patient data in electronic health record (EHR) systems and registration software, maintaining strict adherence to privacy regulations.
- Fostered welcoming and professional atmosphere, engaging with patients during registration to enhance their experience.
Education
Associates of Applied Science - Medical Billing & Coding
Ultimate Medical Academy
08-2018
High School Diploma -
Lanier High School
06-2003
Skills
- Billing Operations
- Insurance Verification
- Claims Processing
- Patient Billing
- Claims Review
- Payment Reconciliation
- Patient Services
- Health Information Management
- Patient Registration
- Appointment Management
- Scheduling Coordination
- Patient Flow Optimization
- Appointment Scheduling Software
- Patient Coordination
- Confidentiality
- Compliance Knowledge
- Privacy Regulations
- Privacy Compliance
- Data Entry
- Data Validation
- Medical Terminology
- Medical Records Management
- Front Office Operations
- Clinic Resources Management
- Healthcare Operations
- Analytical Thinking
- Problem-Solving Abilities
- Adaptability
- Organizational Skills
- Time Management
- Interdisciplinary Teamwork
- Relationship Building
- Patient-Centric Approach
- Patient Satisfaction
- Documentation Skills
- Communication Skills
- Privacy Compliance
Timeline
Access Service Representative
Baylor Scott & White
08.2018 - Current
Medical Insurance Billing Specialist
Urology Austin
09.2016 - Current
Front Office Scheduling Coordinator
Austin Cancer Center
04.2015 - 09.2016
Patient Registration Specialist
St. David's Medical Center
03.2010 - 02.2015
Associates of Applied Science - Medical Billing & Coding
Ultimate Medical Academy
High School Diploma -
Lanier High School