Nikkesha Kendrick
Birmingham,Alabama
Summary
Results-driven customer service and patient access professional with extensive experience in healthcare operations and billing support. Recognized for strong problem-solving skills and adaptability, consistently mastering new processes and managing increased workloads. Proven ability to deliver exceptional customer experiences while balancing multiple priorities in fast-paced environments. Skilled in conflict management, effective communication, and supporting operational efficiency.
Overview
28
28
years of professional experience
Work History
ACCESS CENTER REPRESENTATIVE - RADIOLOGY
UAB HEALTH SERVICE FOUNDATION
Birmingham, AL
01.2026 - Current
- Manage patient scheduling, registration, and insurance verification for radiology services in a high-volume healthcare environment
- Deliver professional customer service by addressing patient inquiries, resolving scheduling issues, and coordinating care across multidisciplinary teams
- Maintain accurate patient records and ensure compliance with HIPAA and organizational policies
- Support efficient patient access by coordinating authorizations, referrals, and pre-appointment requirements
- Build positive patient relationships through effective communication, problem-solving, and attention to detail
Service Representative
AT&T, INC.
Birmingham, AL
04.1998 - 06.2025
- Resolved customer inquiries and billing issues while ensuring policy compliance and accurate adjustments
- Investigated and documented billing discrepancies to support dispute resolution processes
- Reconciled financial records and coordinated with finance teams to monitor outstanding balances
- Collaborated with internal teams to improve billing operations and support automation initiatives
- Mentored new employees and managed high-priority escalations for risk mitigation
Project Coordinator
AT&T, INC.
Birmingham, AL
01.2018 - 11.2019
- Coordinated installation and change projects, while developing schedules and tracking milestones
- Prepared logistics documentation to minimize service disruptions and support planning
- Maintained detailed records and compliance documentation for regulatory and fiscal review
- Collaborated with stakeholders to draft project reports and maintain tracking systems
- Enabled improved project governance and reporting through effective documentation
Trainer
AT&T, INC.
Birmingham, AL
03.2011 - 11.2014
- Designed and delivered training to enhance team competency in operational and customer service standards
- Monitored trainee progress, provided feedback, and reported outcomes to leadership
- Integrated organizational goals into learning and maintained training documentation for internal controls
Relief Manager
AT&T, INC.
Birmingham, AL
06.2003 - 03.2006
- Led teams during manager absences, ensuring operational continuity and resolving escalations effectively
- Facilitated team meetings, enforced deadlines, and delivered operational reports, supporting informed decisions by senior management
- Coordinated office tasks, managed outages, and addressed billing inquiries, ensuring compliance with regulations
Education
Master of Business Administration -
University of Alabama At Birmingham
Alabama04-2022
Bachelor of Science - Accounting
University of Alabama At Birmingham
Alabama12-2015
Bachelor of Science - Finance (Investments and Institutions)
University of Alabama At Birmingham
Alabama12-2006
Skills
- Patient scheduling
- HIPAA compliance
- Billing operations
- Dispute resolution
- Workflow optimization
- Process compliance
- Project management
- Microsoft Office proficiency
- Training and development
Involvement
- Alpha Kappa Psi - Founding Member, Omega Tau Chapter; Former VP Alumni Relations
- Junior League of Birmingham - Corps of Volunteers Member
- Children’s of Alabama Hospital - Emergency Department Volunteer
- College Choice Foundation - Mentor
Timeline
ACCESS CENTER REPRESENTATIVE - RADIOLOGY
UAB HEALTH SERVICE FOUNDATION
01.2026 - Current
Project Coordinator
AT&T, INC.
01.2018 - 11.2019
Trainer
AT&T, INC.
03.2011 - 11.2014
Relief Manager
AT&T, INC.
06.2003 - 03.2006
Service Representative
AT&T, INC.
04.1998 - 06.2025
Master of Business Administration -
University of Alabama At Birmingham
Bachelor of Science - Accounting
University of Alabama At Birmingham
Bachelor of Science - Finance (Investments and Institutions)
University of Alabama At Birmingham