Lisa Gaps
Delray Beach,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
26
26
years of professional experience
Work History
Access Center Representative
NYU Langone Health
Boynton Beach, FL
10.2021 - Current
- Managed inbound patient calls, scheduled appointments, and routed inquiries to appropriate clinical departments.
- Verified insurance eligibility and updated demographic information with accuracy using patient registration systems.
- Coordinated referrals and prior authorization requests to support timely access to care.
- Resolved patient questions regarding appointments, provider availability, and next-step instructions.
- Balanced high-volume call queues while maintaining courteous, professional patient communication.
Accounts Receiveable
Waste Cost Solutions
Boca Raton, FL
01.2020 - 11.2020
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- This position fell victim to Covid, eventually.
Teacher/Substitute Teacher, K-12
School District of Palm Beach County and Michigan
West Palm Beach, FL
01.2008 - 10.2019
- Delivered classroom instruction from teacher plans, maintaining learning continuity across grade levels.
- Monitored student progress regularly, adjusting instructional strategies as needed for optimal results.
- Managed classroom behavior and redirected students to support productive, orderly instruction.
- Adhered to district policies, school procedures, and safety expectations throughout daily assignments.
- Documented attendance, assignments, and classroom notes for seamless teacher follow-up.
- Collaborated with office staff and teachers to communicate student concerns and instructional updates.
- Reinforced curriculum objectives through guided practice, independent work, and review activities.
- Offered after-school tutoring sessions for struggling students, increasing their confidence levels and test scores.
- Adapted quickly to changing lesson plans, schedules, and student needs in diverse classrooms.
Source Water Protection Specialist
Delaware Rural Water Association
Milford, Delaware
04.2004 - 06.2006
- Directed source water protection planning for rural water systems, aligning priorities with regulatory compliance requirements.
- Collaborated with operators, local officials, and stakeholders to resolve protection concerns and implement practical safeguards.
Exeuctive Assistant
Re/Max of Wilmington
Wilmington, DE
04.2001 - 12.2003
- Managed executive calendars, appointments, and meeting logistics for smooth daily operations.
- Coordinated client communications, responding promptly to inquiries and maintaining professional follow-up.
- Prepared listing paperwork, contracts, and transaction documents with accuracy and confidentiality.
- Organized office workflows, prioritizing tasks and supporting fast-paced brokerage operations.
Education
Bachelor of Arts - Land Use
University of Michigan, Dearborn
Dearborn, MI05-1997
Skills
- Patient scheduling
- Customer service
- Patient communication
- CRM software
- Issue resolution
- Problem-solving
- Organization
- Interpersonal skills
- Complaint resolution
- Call handling
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
Accomplishments
My Legacy: I saved a Community Organic Garden at the University of Michigan Dearborn, in 1997. It is still going strong and is a part of campus history on prospective student tours. I have a story about that!
Timeline
Access Center Representative
NYU Langone Health
10.2021 - Current
Accounts Receiveable
Waste Cost Solutions
01.2020 - 11.2020
Teacher/Substitute Teacher, K-12
School District of Palm Beach County and Michigan
01.2008 - 10.2019
Source Water Protection Specialist
Delaware Rural Water Association
04.2004 - 06.2006
Exeuctive Assistant
Re/Max of Wilmington
04.2001 - 12.2003
Bachelor of Arts - Land Use
University of Michigan, Dearborn