HELENA KENNEDY
CHOP Allergy Department
Havertown,PA
15
years of professional experience
Dedicated healthcare representative with a focus on enhancing patient experiences and operational efficiency. Successfully managed high volumes of patient inquiries, ensuring timely follow-ups and insurance verifications that contribute to organizational goals. Recognized for leadership in training new staff and sharing expertise to improve team performance.
Work History
Access Center Representative
1 Year 5 Months- Provided exceptional customer service to enhance patient experience and satisfaction.
- Facilitated communication between patients and healthcare providers within the department.
- Managed patient inquiries and appointment scheduling for allergy consultations.
- Coordinated follow-up appointments and reminders for ongoing treatments.
- Demonstrated excellent problem-solving skills when dealing with difficult customer requests or complaints.
INSURANCE VERIFICATION REPRESENTATIVE
4 Years 1 Month- Spearheaded patient relations and information management, overseeing insurance verification for pre-certifications in orthopedics and cardiology.
- Utilized online services and telephone communication to verify patient eligibility and authorization requirements.
- Gathered benefit information from various sources for patients' claims. for workers’ compensation and veterans’ administration patients.
- Enhanced patient experience by explaining coverage benefits and guiding patients through the system.
- Provided support to colleagues by sharing insurance expertise to improve team knowledge during meetings.
- Served up to 40 patients daily in a dynamic healthcare environment.
- Oriented and trained new staff, equipping them with necessary skills and resources for success.
- Executed procedures with precision, contributing to operational quality while proficiently using technology tools.
Insurance Verification Representative
10 Years 4 Months- Verified patient insurance coverage and updated records for accurate claims submission for emergency room services.
- Communicated with insurance companies to obtain benefits information, claims status, and remittance history, ensuring timely resolution.
- Resolved denials and appeals through effective communication with healthcare providers, facilitating smoother claims processing.
- Process claims, providing CPT Coding, Posting of EOB payments are processed correctly and efficiently.
- Assist patients with insurance related inquiries, explanation of benefits, coverage details and history.
- Resolve any insurance-related inquiries or discrepancies.
- Ensured patient confidentiality by adhering to privacy regulations and protocols.
Education
Associate of Science - Healthcare Administration
Skills
Insurance verification
Customer Service & Patient Relations
Patient scheduling
Appointment Coordination
Effective communication
Problem solving
Insurance Coding & Requirements
Navinet platform
Epic
Health Care Operations
Data Management
Microsoft Office
Relationship Building
Staff Orientation
Appointment Coordination
RELEVANT COURSEWORK
- Medical Terminology
- Legal Issues in Health Information Management
- Healthcare Reimbursement
- Statistical Applications in Healthcare
- Managing Quality and Performance Improvement
Timeline
Access Center Representative
CHOP Allergy Department
04.2025 - CurrentRead More
INSURANCE VERIFICATION REPRESENTATIVE
Penn Presbyterian Medical Center
01.2022 - 02.2026Read More
Insurance Verification Representative
RTI Reimbursement Technologies
01.2012 - 05.2022Read More
Gwynedd Mercy University
Associate of Science from Healthcare Administration
Read More