Christina Mason
Harper Woods,MI
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
15
15
years of professional experience
Work History
Access Center Representative
Beaumont Health
08.2018 - Current
- Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.Ensures that customers receive exceptional service through direct interaction via multi-channel communication including telephone, web site, MyBeaumontChart, text chat, email, mail, and fax
- Maintains knowledge of insurance requirements
- Performs real-time insurance verification and interprets responses
- Maintains knowledge of Clinical Diagnosis codes and basic anatomy as it relates to procedures available through central scheduling
- Communicates with referring physician offices to obtain clarity of orders and required documentation for services
- Handles inbound and outbound calls with the goal of growing business, customer satisfaction, and customer retention, providing ease of access to Beaumont Health services
- Critical thinking skills, ability to multitask and succeed in a rapidly changing environment
Legal Assistant/Collector Agent
Shermeta Law Group
09.2016 - 08.2018
- Provided continual evaluation of processes and procedures
- Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
- Used skip tracing, pulled credit reports, TLO, CBR, and other techniques to locate debtors
- Create relationships with delinquent customers to ensure accounts are resolved and to prevent future delinquency
- Kept track of assigned accounts to identify outstanding debts and created courses of action to recover funds
- Escalate debtors unwilling to resolve accounts to management and comply with legal requirements when legal action is unavoidable.
Closing Specialist
Quicken Loans
11.2014 - 09.2016
- Own the loan from the final sign-off stage to sending documents to the closing agent the main point of contact for banks, clients, closing agents, real estate agents and internal team members during the closing process Foreshadow the HUD approval process Go over final figures with clients Confirm settlement locations, package delivery and mailing addresses Answer questions from clients and closing agents/notaries at the closing table and post-closing up to the disbursement of the loan
Legal Assistant
Mary Jane Elliot
10.2009 - 11.2014
- Collect, examine, and organize evidence and other legal documents for attorney review and case preparation as well as pleadings and contracts Research laws, and legal articles to assist with the preparation of reports, case files, and legal advice Manage client billing by preparing, finalizing, and sending out bills, as well as resolving billing issues in cooperation with the billing attorney Communicate with clients and witnesses to schedule meetings, interviews, and depositions Provide general administrative assistance, such as maintaining the attorney's calendar and making travel arrangements
Education
High School Diploma -
Mackenzie High School
Detroit MI 06.1988
Skills
- Complaint resolution
- HIPAA Compliance
- Problem-Solving
- Insurance Verification
- Quality Assurance
- Team Leadership
- EMR Updating
- Medical Terminology
- Phone and Email Etiquette
- Calm and Effective Under Pressure
- Caring and Empathetic
- EPIC System
Timeline
Access Center Representative
Beaumont Health
08.2018 - Current
Legal Assistant/Collector Agent
Shermeta Law Group
09.2016 - 08.2018
Closing Specialist
Quicken Loans
11.2014 - 09.2016
Legal Assistant
Mary Jane Elliot
10.2009 - 11.2014
High School Diploma -
Mackenzie High School
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