Olivia Smith
Huntsville,AL
Summary
Detail-oriented professional with extensive experience in medical data entry and patient care coordination. Proven ability to adapt to changing environments while ensuring high accuracy in insurance verification and appointment scheduling.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Access Center Representative
UAB Medicine
07.2024 - Current
- Managed high-volume inbound and outbound calls to ensure efficient communication.
- Scheduled and canceled orthopedic appointments, optimizing patient flow.
- Accurately entered insurance and patient data to maintain records integrity.
- Processed and followed up on medical and insurance claims, supporting patients and providers.
- Facilitated medication refill requests with clinical teams for timely delivery.
- Reviewed and processed referrals to enhance patient care continuity.
- Delivered excellent customer service through phone and online inquiries.
- Maintained professionalism during all interactions while adhering to established policies.
Receptionist
Crestwood Medical Center
01.2024 - 07.2024
- Streamlined patient check-in and check-out processes to enhance front desk efficiency.
- Verified insurance details, ensuring timely delivery of patient care.
- Collected copays while managing phone lines and scheduling appointments effectively.
- Assisted patients with insurance claims, coordinating closely with billing for accuracy.
- Maintained organized medical records for optimal information retrieval.
- Ensured clean and organized reception area to improve patient experience.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Processed payments and updated accounts to reflect balance changes.
Paraprofessional Aide
Madison County Elementary
01.2023 - 01.2024
- Supervised students and facilitated classwork across Pre-K to 8th grade.
- Managed lunchroom behavior and routines to maintain order.
- Provided timely access to instructional materials for lessons and activities.
- Supported administrative staff with filing and data entry tasks.
- Encouraged positive social interactions through organized activities like field trips.
- Tutored students in study skills development and offered guidance counseling.
- Applied positive reinforcement techniques to redirect negative behaviors.
- Delivered classroom support that fostered a conducive learning environment.
Surgical Technologist & Team Lead
UAB Medicine
07.2019 - 01.2023
- Assisted surgeons and residents during surgical procedures to ensure optimal outcomes.
- Trained new surgical technologists on best practices and protocols.
- Opened and prepared clinic daily for patient services.
- Maintained inventory and sterilization of surgical instruments.
- Conducted x-rays and intraoral scans for diagnostic purposes.
- Documented patient encounters and surgical notes accurately for record-keeping.
- Prepared surgical instruments and equipment for various types of surgeries and procedures.
- Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Monitored team progress.
Dental Assistant
Little Critters Pediatric Dentistry
Guntersville, Alabama
01.2018 - 07.2019
- Assisted pediatric dentists during examinations and procedures to ensure optimal patient care.
- Prepared treatment rooms by sterilizing instruments and organizing supplies for efficiency.
- Conducted digital X-rays using radiographic equipment to capture accurate dental images.
- Sterilized instruments following established guidelines to maintain safety standards.
- Performed administrative duties, including scheduling appointments and updating patient records.
- Educated patients on proper oral hygiene techniques to promote health awareness.
- Supported services by stocking rooms with supplies and cleaning between patient visits.
- Recorded patient blood pressure, pulse, and temperature accurately in charts.
Education
Associate in General Education -
Snead State Community College
Boaz, ALDental Assistant Certification -
Huntsville Dental Assistant School
Huntsville, ALSkills
- Time management
- Attention to detail
- Organizational skills
- Dependability
- Adaptability
- Medical data entry and EMR usage
- Insurance verification
- Referral management
- Customer service and support
- Team collaboration and leadership
- HIPAA compliance
- Money handling and payment processing
- Call handling and etiquette
- Quality assurance
Accomplishments
- Perfect Attendance- Guntersville High School 2013-2017
- Citizenship Award- Guntersville High School 2017
- Team Lead of Surgical Technologists -UAB Oral and Maxillofacial Surgery 2021-2023
Certification
- Certified Dental Assistant - Huntsville Dental Assistant School 2019
Timeline
Access Center Representative
UAB Medicine
07.2024 - Current
Receptionist
Crestwood Medical Center
01.2024 - 07.2024
Paraprofessional Aide
Madison County Elementary
01.2023 - 01.2024
Surgical Technologist & Team Lead
UAB Medicine
07.2019 - 01.2023
Dental Assistant
Little Critters Pediatric Dentistry
01.2018 - 07.2019
Associate in General Education -
Snead State Community College
Dental Assistant Certification -
Huntsville Dental Assistant School
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