Madison Lamb
Columbia,SC
Summary
Experienced administrative professional with over 5 years of proven track record in various administrative roles, specializing in medical office management. Proficient in Microsoft Office, Quickbooks, and Google Suite. Strong organizational and communication skills, backed by a solid background in health sciences and team leadership. Currently seeking part-time or full-time opportunities to leverage expertise in management and business development.
Overview
6
6
years of professional experience
Work History
Access Center Representative
Array Behavioral Care
02.2024 - Current
- Worked as a team handling all inbound calls at the access center
- Facilitated patient flow by overseeing scheduling processes using telecommunication
- Utilized hospital information systems to ensure precise record maintenance
- Provided strong customer service and built rapport with sites and clinicians
- Navigated phone calls to the access center by quickly finding solutions and providing instructions in a clear, concise manner
- Handled messages, emails, faxes, and phone calls using various software and multiple screens.
- Collaborated with psychiatrists to manage appointment schedules.
- Handled inbound and outbound legal documents
- Provided troubleshooting tasks to address technical challenges
- Effectively managed multiple sites with hundreds of patients, optimizing patient care
Office Manager
Maxliving Chiropractic
Columbia, SC
12.2021 - 06.2023
- Managed and maintained office services by organizing office operations and procedures
- Assisted with financial management tasks, including accounts receivable, payroll, and budgeting
- Supervised, trained, led, and coached team members
- Reviewed and approved supply requisitions
- Assigned and monitored clerical functions
- Managed overdue accounts and assigned timely follow-ups
- Managed input of patient information and records requests
- Tracked office statistics, monitored progress, monitored team KPI’s
- Managed vacations and PTO, led team meetings and trainings, led individual meetings, conducted performance reviews and managed improvement plans, accepted feedback, and ensured scheduling coverage
- Handled escalation situations professionally, timely, and effectively
- Improved customer service, increased patient satisfaction, and optimized patient care
- Facilitated and coordinated weekly and monthly metric meetings to create team goals and report performance data
Patient Care Coordinator
Maxliving Chiropractic
Columbia, SC
01.2021 - 12.2021
- Managed communication of patients, clinical staff and outside healthcare providers
- Coordinated scheduling of patients and clinical staff
- Facilitated patient understanding of their care regimen and monitored outcomes.
- Directed patient intake and assisted with therapeutic activities.
- Performed office clerical duties including answering inbound calls, handling correspondence, greeting patients, making outbound calls, writing and responding to emails
- Maintained patient records
- Scheduled community outreach assignments for staff
- Oversaw event scheduling and planning
Administrative Assistant
Still Hopes Episcopal Retirement Community
Columbia, SC
01.2019 - 01.2021
- Served residents, visitors, and employees by greeting, directing, and providing information
- Performed clerical duties such as answering inbound calls and directing appropriately
- Handled correspondence
- Greeted and directed 30+ daily visitors to their correct location
- Organized patient and employee information
- Performed health screenings (during COVID-19 pandemic) for staff and ensured federal compliance within the department
Education
Accounting and Payroll Specialist certificate - Accounting
Midlands Technical College
01.2023
Bachelor's of Science - Exercise Science
Columbia College
Columbia, SC04.2021
Skills
- Organization
- Detail-oriented
- Resourceful
- Goal-oriented
- Clerical support
- Training and development
- Staff management and scheduling
- Documentation
- Expense reporting
- Payroll and budgeting
- Team leadership
- Policy and procedure management
- Google workspace
- Microsoft office
- Cross-departmental collaboration
- Quickbooks
- Electronic medical records
Accomplishments
Led team to meet weekly, monthly, and annual goals, including but not limited to: volume of patients, patient retention, product sales, and total collections.
Increased total collections by 10% in one year at Maxliving chiropractic.
Increased patient volume by 28% in the first 6 months as the office manager at Maxliving.
Started and managed the Maxmetabolix program through Maxliving chiropractic.
Started team huddle and representatives chat to increase communication and support at Array Behavioral Care
Supervised team of 15 professionals including doctors at Maxliving
Achieved unity in the three local offices by creating spreadsheets and documents to streamline procedures at Maxliving
Languages
English
Native or Bilingual
Spanish
Elementary
French
Elementary
ASL
Limited Working
Timeline
Access Center Representative
Array Behavioral Care
02.2024 - Current
Office Manager
Maxliving Chiropractic
12.2021 - 06.2023
Patient Care Coordinator
Maxliving Chiropractic
01.2021 - 12.2021
Administrative Assistant
Still Hopes Episcopal Retirement Community
01.2019 - 01.2021
Accounting and Payroll Specialist certificate - Accounting
Midlands Technical College
Bachelor's of Science - Exercise Science
Columbia College