CHENIQUEIA MELTON
Las Vegas
Summary
Resourceful Access Center Representative known for high productivity and efficient completion of tasks. Specialize in effective communication, data entry accuracy, and problem-solving skills. Excel in active listening, empathy, and adaptability, ensuring exceptional service in every interaction.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of post-secondary education
27
27
years of professional experience
Work History
Patient Access Center Representative
NYU Langone Health
01.2021 - Current
- Answered patient calls and scheduled office visits, procedures, and tests to ensure timely access to care.
- Coordinated appointment scheduling using electronic health record systems.
- Managed patient insurance verification and eligibility checks efficiently.
- Updated patient insurance information in electronic records and communicated updates to office, doctors, and staff to maintain accurate records.
- Facilitated patient inquiries through effective communication and active listening.
Auto Liability Adjuster
Kemper Insurance
Henderson
04.2025 - 06.2026
- Investigated accident circumstances to determine liability and coverage issues.
- Reviewed auto liability claims for accuracy and compliance with policies.
- Negotiated settlements with claimants, attorneys, and medical providers.
- Collaborated with legal teams to assess claims and prepare documentation.
- Managed case files using internal software for streamlined processing.
- Communicated findings clearly to clients, ensuring understanding of decisions.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Medical Assistant
Changing Minds Psychiatry
Henderson
01.2024 - 03.2026
- Administered injections, medications and treatments as directed by the physician.
- Administered medication in clinical settings under supervision of licensed professionals.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted patients with intake forms and initial assessments.
- Maintained accurate patient records using electronic health record systems.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Educated patients on treatment plans and medication usage.
- Maintained cleanliness and organization of examination rooms, ensuring they were stocked with necessary supplies for patient readiness.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Warehouse worker
Amazon Fulfillment Center
Las Vegas
01.2020 - 12.2020
- Loaded and unloaded shipments, ensuring accurate placement and labeling.
- Operated material handling equipment to move products efficiently.
- Scanned products and packed in appropriate size boxes for efficient shipping.
- Managed inventory levels and organized stock in designated areas.
- Adhered to safety protocols
Fixed Route Driver
MV Transportation
Las Vegas
01.2018 - 12.2019
- Ensured safe transportation while consistently maintaining on-time performance.
- Conducted pre and post trip inspections to confirm vehicle readiness and safety.
- Facilitated passenger boarding and reboarding during transportation services.
Consultant /Retention Specialist
Sutherland Global Services
Las Vegas
01.2016 - 12.2017
- Handled incoming calls from AT&T and Directv customers, addressing billing inquiries, providing technical assistance, and facilitating new service requests.
- Developed strategies to enhance client engagement and satisfaction.
- Analyzed market trends to provide actionable insights for clients.
- Facilitated workshops to improve team collaboration and communication.
Patient Service Representative
Healthcare Partners/Eastridge Workforce Solutions
Las Vegas
01.2016 - 12.2016
- Took incoming calls to assist patients with updating demographics and insurance information, scheduling appointments, obtaining test results, and communicating with healthcare providers.
- Assisted patients in scheduling appointments and addressing healthcare inquiries to ensure timely access to services.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Managed patient records using electronic health record systems to ensure accurate tracking of patient information.
Customer Service Professional
C3 Customer Contact Channels/United Healthcare
Las Vegas
01.2014 - 12.2015
- Resolved customer complaints through effective communication and problem-solving skills.
- Handled incoming calls from Medicare Part R members, addressing questions and concerns regarding benefits, payments, and plan information to ensure member satisfaction.
- Assisted customers with inquiries regarding health insurance plans and services.
- Educated clients on benefits and coverage options available through their health plans.
Associate (Gift Wrapping & Order Processing Dept)
Bed Bath & Beyond
Pendergrass
01.2013 - 12.2013
- Wrapped packages, ensured accuracy, categorized items, prepared boxes for shipping, and utilized conveyor system.
- Executed daily tasks with precision in a fast-paced environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Front/Back Office Medical Assistant
Nevada Medical Clinic
Las Vegas
01.2012 - 12.2012
- Answered phones at front desk to assist patients and healthcare staff., making appointments, preparing patients' charts, checking and verifying insurances, patient billing, taking patient vitals, and giving injections if needed, data entry.
- Managed patient records and ensured accurate data entry in electronic systems.
- Coordinated patient scheduling and managed appointment logistics to optimize provider availability.
- Prepared examination rooms and ensured cleanliness to support efficient patient care.
Infant Room Lead Teacher/Office Manager
Smarty Pants Academy
Las Vegas
01.2011 - 12.2012
- Maintained detailed childcare records to ensure accurate tracking of children's progress., received and posted customer payments, scheduled, handled incident reports, kept employee records up to date, and various other office duties.
- Organized educational activities that promoted social and emotional growth.
- Mentored junior teachers to enhance classroom management techniques.
- Organized educational activities that fostered social and emotional development in children.
Medical Assistant/Family Medicine Specialties
Maxim Healthcare Staffing Services
Las Vegas
01.2008 - 12.2009
- Measured and recorded patient vitals during examinations, conducted various medical tests and procedures, and completed minor surgeries and other medical office tasks.
- Provided support to patients during daily activities with daily activities and medical procedures.
- Coordinated management of patient records using electronic health record systems to ensure accurate documentation and accessibility.
- Organized and maintained examination rooms for patient visits and procedures to promote a safe and efficient environment.
Medical Assistant/Internal Medicine & Geriatric Specialties
Dr. Surendra Shah
Merrillville
01.2003 - 12.2007
- Coordinated patient appointments, verified insurance coverage, and managed billing processes to ensure seamless patient experience.
- Facilitated patient intake and organized medical records to streamline workflow.
- Scheduled appointments and handled patient communications to improve service delivery.
- Scheduled patient appointments, verified insurance, and managed patient billing.
Crew Manager
White Castle Systems
Griffith
01.2000 - 12.2001
- Managed daily operations of crew members in a fast-paced restaurant environment.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Trained new employees on food preparation and customer service standards.
- Conducted daily inventory and counted company safe to verify cash accuracy for shift readiness.
- Counted employee cash drawers at shift end. to ensure proper amount and assigned daily duties.
Education
Certificate of Technical Studies - Medical Assisting
Olympia College
Merrillville, Indiana 10.2002 - 10.2003
Some College (No Degree) - Nursing
Indiana University Northwest
Gary, Indiana 08.1998 - 01.2000
Skills
- Microsoft Excel
- QuickBooks
- Patient Data Management
- Practice Fusion
- Epic
- Customer Service
- Insurance verification
- Appointment scheduling
- Financial Coordination
- Billing
- Front Office Duties
- Patient scheduling
- Health records
- Claim processing
- Claim Resolution
- Appointment coordination
- Problem solving
- Effective communication
- Attention to detail
- Problem-solving
- Team collaboration
- Conflict resolution
- Multitasking skills
- EMR
- HIPAA compliance
- Appointment scheduling
Timeline
Auto Liability Adjuster
Kemper Insurance
04.2025 - 06.2026
Medical Assistant
Changing Minds Psychiatry
01.2024 - 03.2026
Patient Access Center Representative
NYU Langone Health
01.2021 - Current
Warehouse worker
Amazon Fulfillment Center
01.2020 - 12.2020
Fixed Route Driver
MV Transportation
01.2018 - 12.2019
Consultant /Retention Specialist
Sutherland Global Services
01.2016 - 12.2017
Patient Service Representative
Healthcare Partners/Eastridge Workforce Solutions
01.2016 - 12.2016
Customer Service Professional
C3 Customer Contact Channels/United Healthcare
01.2014 - 12.2015
Associate (Gift Wrapping & Order Processing Dept)
Bed Bath & Beyond
01.2013 - 12.2013
Front/Back Office Medical Assistant
Nevada Medical Clinic
01.2012 - 12.2012
Infant Room Lead Teacher/Office Manager
Smarty Pants Academy
01.2011 - 12.2012
Medical Assistant/Family Medicine Specialties
Maxim Healthcare Staffing Services
01.2008 - 12.2009
Medical Assistant/Internal Medicine & Geriatric Specialties
Dr. Surendra Shah
01.2003 - 12.2007
Certificate of Technical Studies - Medical Assisting
Olympia College
10.2002 - 10.2003
Crew Manager
White Castle Systems
01.2000 - 12.2001
Some College (No Degree) - Nursing
Indiana University Northwest
08.1998 - 01.2000